Manager Governance

1 week ago

Sydney, Australia NSW Department of Customer Service Full time

**Manager Governance (Policy)**

**Employment type**: Full-Time, Long-term temporary opportunity for 13 months starting in Nov 2025
**DCS Clerk Grade**: 11/12
**Salary Range**: $149,739 - $173,174 + super
**Location**: Mckell with hybrid and flexible working arrangements including 2-3 days per week in the office

**What’s the role?**

This is an excellent opportunity to lead the important corporate policy governance function for the Department of Customer Service.

You will lead a great team of people to provide high quality policy advice and assistance across the Customer Service portfolio by leading organisational policy development, consultation and coordination, to help agencies deliver effective, efficient and compliant services to the people of NSW.

You will be someone who enjoys working with others, leading people and managing relationships in a complex department to deliver exceptional policies to help guide delivery of important public services.
- Strong analytical and policy skills, demonstrated by experience in developing corporate policy in a government agency or significant experience in a comparable area
- Excellent relationship management
- Strong time management skills and a good track record for delivering on deadlines
- Ability to effectively manage competing priorities while ensuring work done to a high standard
- Excellent verbal and written communication skills
- Knowledge of NSW public sector and commitment to public service

**Okay, so what’s next?**

To apply, please click on the link below and attach your resume (max 3 pages) and cover letter (max 2 pages).

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

**Closing Date**:Wednesday, October 22nd, 2025 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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