Consultant, Commercial Claims

4 days ago

Perth, Australia Insurance Australia Group Full time

**The Role**

We have exciting permanent opportunities for Claims Consultants to join our Property Claims team in various locations; WA & QLD. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer satisfaction is a priority.

**Key Responsibilities**
- Helping our customers recover by delivering on the customer promise at claim time
Respond to high volumes of calls from our customers and suppliers
- Manage a portfolio of claims in a professional and proactive manner
- Liaise with customers, internal and external parties to coordinate claim resolution
- Maintain concise records throughout resolution process

**Skills & Experience**
- Strong customer Service experience
- A positive and flexible attitude and manner
Demonstrated ability to show empathy towards customers
- Strong interpersonal skills
- The ability to problem solve effectively
- The ability to work within a fast-paced high-volume customer contact environment

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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