General Manager

2 weeks ago

Byron Bay, Australia Three Blue Ducks Full time

Job Overview

We’re looking for a passionate and experienced General Manager to lead our iconic Byron Bay venue. This hands-on role involves running high-quality daily service, managing events and operations, and supporting a dynamic front-of-house team. You’ll split your time between leading on the floor and working from our Byron Head Office on strategy, marketing, and performance. We want someone who lives and breathes hospitality, leads by example, and is ready to drive the venue forward while staying true to the Three Blue Ducks values.

Our General Manager needs to eat, live, and breathe The Ducks. Working closely with our owners and leadership team, you’ll ensure the Byron Bay venue continues to run at the highest standard - across daily service, events, people management, and guest experience.

This role requires a minimum of 3 days per week in the restaurant, actively leading from the front and supporting the team in day-to-day service - setting the tone for a smooth, efficient, and positive operation.

For the remainder of the week, you will be based at the Byron Head Office, working closely with the management team, leadership team, and owners across marketing, strategy, and operational areas.

**Key responsibilities include**:

- Overseeing daily operations across the venue
- Meet financial objectives and manage key KPIs including COGS, labour, and operational expenses
- Develop and implement strategies to grow revenue and attract new business
- Supporting recruitment, onboarding, and team development
- Leading, training, and motivating a high-performing front-of-house team
- Managing rosters, inventory, and purchasing efficiently
- Working closely with the kitchen and events teams to ensure smooth service
- Identify and resolve operational gaps to improve guest satisfaction
- Lead by example on the floor, providing hands-on support and maintaining high service standards

**Qualifications & Experience**
- Proven experience in a General Manager, Venue Manager, or senior hospitality leadership role
- RSA essential
- Strong administration and Microsoft Office skills
- Confidence in managing a fast-paced, high-volume venue

**What You’ll Bring to the Role**
- A genuine love for hospitality and creating memorable guest experiences
- Strong food and beverage knowledge - from natural wines to great cocktails
- A natural leader who thrives on team culture, growth, and good vibes
- Calm, clear communicator who’s confident running a busy service
- Solid understanding of venue operations, rostering, and cost control
- Someone who’s hands-on, solutions-focused, and not afraid to roll up their sleeves
- A good sense of humour, a thick skin, and a passion for sustainability
- Motivation to push the venue forward while staying true to our values
- **The Farm is busy** So you'll need to be cool under pressure and ready to lead in a fast-paced, high-volume environment

**Perks & Benefits**
- Flexible, varied hours to support work-life balance
- A supportive, inclusive team culture
- Company Phone Plan
- Paid Parental Leave
- Staff discounts across all Three Blue Ducks venues and affiliated partners
- Performance-based bonus structure tied to key venue targets and KPIs
- Training and development opportunities - including direct engagement with local farmers, producers, and winemakers
- The chance to grow your career within a purpose-driven, values-led company

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