Digital Sales Manager

**Happy Travels is Australia’s leading independent adventure travel specialist.**

**The lifestyle consists of making dreams come true for adventure travelers and tourists alike. We guide our customers into sourcing the best tours, activities and experiences that Australia, Fiji and New Zealand have to offer.**

**Right now our mission is to build the online operation into at least the same size as the retail. With that in mind, we are on the search for a Digital Sales Manager that has the drive and capabilities to join us for the ride.**

**Experience, perks and benefits**
- $60,000 to $80000 salary plus super + Bonus scheme
- Performance driven commission
- Become the best version of yourself in a social and vibrant workplace
- Connect with people from around the globe and help them fulfill their dreams
- Assist, develop and mentor team members to succeed.
- Autonomy to develop and create successful systems and really be a part of a project

**Roles and Responsibilities will include**:
Management of incoming revenue channels using numerous online platforms such as websites, social media and GoKi hostel systems.
- Follow up communication with existing customers.

People management
- Recruit, train and manage a team of dedicated sales people to process leads into sales.
- Train and manage either specific Customer Service reps or to add skills to existing sales staff.
- Roster and manage teams under in the Call Centre

Management of lead generation working closely with Directors, employees and contractors to create and develop best practice across all areas.
- Develop a marketing plan covering Social and Search and Research
- Create new systems or improve current systems to manage incoming leads from multiple channels
- Work with employees and contractors to design, plan and develop lead generating marketing campaigns then test and measure effectiveness of each marketing campaign
- Build on existing tools and methods to create an efficient CRM process where multiple staff can organise, manage and follow up multiple sales and leads across multiple staff.

Customer Service
- Build on existing tools and methods to create an efficient CRM process where multiple staff can step in to progress or resolve ongoing issues
- Manage google my business accounts for store locations and manage response of reviews help to drive positive reviews
- Create action plans for large scale refund events
- Create systems to turn Customer Service enquiries into sales

Web Development
- Manage internal or external content editors
- Work with API web-developer to get site ‘book live’ function completed and operational
- Manage uploading of additional product onto the site
- Update all packages to ensure they are up to date both with product, prices, images & copy
- Audit site and pricing to ensure that it falls within ACCC guidelines
- Analyse customer behaviour on the site and work on strategies to maximise sales using this data
- Develop Get Lost, the Happy Travels blog

**Required capabilities**
- Proven experience driving leads and sales via online platforms
- Experience in building and coaching teams
- Extensive online platform management experience including website and social media.
- Commitment to impeccable customer service
- Experience working within the tourism industry

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Referral program

Schedule:

- Shift work

Supplemental pay types:

- Bonus
- Commission
- Performance bonus

Work Authorisation:

- Australia (required)