Customer Service Officer

2 days ago

Bibra Lake, Australia Sika AG Full time
Company Description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 103 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia. 

Job Description
  • Handle incoming calls, orders, inquiries, and complaints promptly.
  • Process orders, invoices, and credits accurately.
  • Provide support to customers, branches, and other teams.
  • Liaise with freight providers and logistics teams.
  • Manage stock replenishment and back orders.
  • Ensure timely delivery and order fulfillment.
  • Data entry and record keeping.
  • Prepare reports and documentation.
  • Maintain organized filing systems.
  • Provide excellent customer service and support.
  • Work effectively as part of a team.
  • Follow company policies and procedures.
Qualifications
  • Experience with Export orders
  • Previous experience within Customer Service/Call Centre or similar role.
  • Have a strong understanding of Customer Service principles.
  • Be self-motivated, quick leaner, with a can-do attitude.
  • Have excellent interpersonal / communication skills and attention to detail.
  • Have excellent computer skills / administrative skills.
Additional Information

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

  • A competitive salary package.
  • A supportive working environment with a strong, positive company culture
  • We invest in our employees – you will be provided with all relevant training and development.

We thank you in advance for your application, however only shortlisted candidates will be contacted.

Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.

Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process.

 

By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.

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