Outbound Sales Agent

**About the business**

Next Business Energy (NBE) is a green tech energy retailer focusing on the small to medium-sized business market.

Customer centricity and putting customer's needs first is at the core of everything we do.

We are a small team with big values and growing fast (Awarded 1st in the AFR fast 100 in 2018, Awarded the top three high growth companies in Asia Pacific by the Financial times 2020 and winner of 5 Business Energy Categories by Mozo experts Choice Energy Awards 2020).

**About the role**

The role of Outbound Sales Agent is a critical part of the team that will drive cross sell, sales and retention goals. Such products include retail commercial energy, solar (including finance and PPAs and energy efficiency services. The role is responsible for engaging directly with customers to understand needs, deliver outstanding customer service and ensure that individual acquisition, renewal & cross sell targets are achieved.

About you
- Excellent communication skills: clear and effective verbal and written communication skills.
- Persuasion skills: ability to persuade potential customers to make a purchase.
- Active Listening skills: active listening skills to understand customer needs and concerns.
- Adaptability: ability to adjust their approach based on the customer’s needs and personality.
- Product knowledge: thorough understanding of the product or service they are selling.
- Effective time management: effective use of time to maximize sales opportunities.
- Organisation skills: ability to maintain accurate records and manage multiple tasks simultaneously.
- Self-motivator: strong drive to meet sales targets and continuously improve performance.
- Problem-solving: ability to handle objections and find solutions to customer issues.
- Customer service: commitment to providing excellent customer service and building long-term relationships with clients.

Competitive base + uncapped commissions available on multiple product verticals.

**Requirements**:
The Outbound Sales Agent will be responsible for.
- Management & delivery of cross sell campaigns via outbound calls (KPI 30-50 calls p/day)
- Achieving individual acquisition and renewal targets to achieve NBE’s goals
- Understanding customer needs and selling the right product
- Providing outstanding experience that leaves customers with confidence in their purchase decision

Reporting directly to the Internal Sales Manager, the role primarily focuses on achieving cross sell, individual acquisition and renewal targets, whilst maintaining outstanding customer experience outcomes.

Competitive base + uncapped commissions available on multiple product verticals.

**Responsibilities**:

- Management & delivery of cross sell campaigns via outbound calls (KPI 30-50 calls p/day)
- Achieving individual acquisition and renewal targets to achieve NBE’s goals
- Understanding customer needs and selling the right product
- Providing outstanding experience that leaves customers with confidence in their purchase decision

Reporting directly to the Internal Sales Manager, the role primarily focuses on achieving cross sell, individual acquisition and renewal targets, whilst maintaining outstanding customer experience outcomes.

**Benefits**

**Our perks & benefits**
- Attractive and competitive salary + 12% superannuation and commissions
- Gym membership reimbursement ‍ ️ ‍ ️ ‍ ️
- Hybrid WFH policy
- Training and development budget for continuous growth and development for all staff
- Fully stocked office with snacks and treats
- Frequent team lunches and get-togethers
- upto15-25% commission based on sales

Why chose NBE?
- Be at the forefront of providing solutions to a greener future
- A competitive salary and perks
- Opportunity to grow and develop your function as the business continues to grow and evolve
- Work with a team of passionate industry veterans committed to providing innovative and seamless solutions to their client groups
- A strong leadership team committed and dedicated to providing individualised learning and development solutions to enable continuous growth and development
- Fun, collaborative and modern office across Australia

You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.