Vision Care Consultant

The Role

To influence or alter the perception, awareness, understanding and habits of optometrists and optical dispensers via specific communication, training, programs and tools to ensure the professional practice environment is linked to EssilorLuxottica’s wholesale strategic direction and optimised for the sale of our lens products and services.

Outcomes of the role

Enhanced level of optical and product knowledge, skills and delivery ensuring good patient outcomes when clients use our products and services

Increased demand for and use of our Leonardo online education platform

Indirect / direct link to sales growth and product demand

Responsibilities and Activities

To define, develop and execute communication, education and training programs to ensure practitioners understand and can use EssilorLuxottica lens products across our client base. Set the objectives, schedule and deliverables for the year ahead

Product Communication, Education and Training

Work with the Product Manager and relevant Product Specialists, Sales and Account Managers, to identify targets and set the timetable for the delivery of existing programs and to identify requirements for future programs to ensure that our accounts will be successful with our product portfolio.

Integration of equipment and / or devices into the practice flow

When required, work with the instruments team so devices, that are tied to the successful use of our lens products, will be fully integrated into the flow of the client’s practice

Enhance the skills and delivery of Sales and Account Managers

As our key, client facing team, ensure the relevant Sales and Account Managers have all the knowledge and tools to confidently identify, present, implement and troubleshoot the product portfolio matched to the client’s individual practice needs. Work with and build the ability of specific Account Managers to deliver group and individual training to increase the reach of programs and to provide assistance in training our Customer Service teams

Build the EssilorLuxottica relationship with students at universities and colleges

Optometry students today are trained in the medical model of optometry and need to be engaged, informed and supported with knowledge around the medical, physical and practical benefits of modern lens solutions in order to provide an holistic approach to patient care. The Vision Care Consultant will work with the optometry schools and colleges to bring this information to students using all programs and means possible.

Technical Skills

At least 5 years of experience in clinical practice and further experience of up to 5 years in a corporate or similar environment would be ideal

Excellent verbal and written presentation and communication skills are essential

Solid experience in face to face and online communications presenting seminars, webinars etc.

Excellent problem solving skills with the ability to work quickly and think on their feet

Be capable of analysing practice and practitioner capabilities and needs, then design and offer development suggestions to meet these needs and work with the relevant teams to implement them

High level interpersonal skills and the ability to integrate smoothly into and work well with the Medical and Professional Relations team and the broader Marketing, Sales and Key Accounts teams

Be able to travel and work independently when needed and to set their own schedule to efficiently meet their goals and KPIs. Travel may be 50% or more of the role

Be a life-long-learner - in order to remain up-to-date in the field they must be prepared to maintain continuing professional development and knowledge levels, through attending conferences and other educational events, reading journals, articles and relevant industry news

Solid experience with Microsoft Office software package in particular PowerPoint and Excel. Knowledge of virtual training platforms such as Moodle would be an advantage

Educational Background

Bachelor, Master or Doctor of Optometry - therapeutically qualified preferred but not essential

An additional under-graduate Bachelor of Commerce or Business or MBA will be an advantage