Customer Care Consultant

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
- North Sydney, Australia

Customer Care Consultant - Customer Engagement Centre
- 159508

**Love interacting with people and providing 5-star customer service over the phone?**

**Want to make a difference in people’s lives?**

**Enjoy hitting targets and receiving performance bonuses?**
- We’re looking for dedicated**Contact Centre/customer service professionals to join our expanding Customer Care Team.
- Making contact with clients through primarily outbound channels to arrange a free hearing service or follow-up appointment, you will play an important role within our business as the first point of contact for new customers and delighting our existing clients with a positive, helpful experience to support them in managing their hearing health.
- We have a full-time or part-time opportunity available and flexibility with shift time as 9am - 5pm or 10am - 6pm.

**Who are we?**
- Connect Hearing is a leading provider of hearing health care services with a network of 140+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.
- We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team

**What will you be doing?**
- As a Customer Care Consultant, you will be making phone calls to our existing, pre-qualified clients to book their next appointment with Connect Hearing and contact prospective clients who have shown an interest in our hearing services. You'll be working as part of a professional team dedicated to enriching the lives of our clients.
- Your responsibilities will include:
- Accurately booking appointments- Delivering a high level of customer service to new and existing customers- Promoting our range of products and delivery services- Utilising benefit selling techniques where possible to encourage appointment bookings- Making a high volume of phone calls- Updating customer records

**What do you need to be successful in this role?**
- You will be communicating with people with hearing impairment on a daily basis. To be successful in the role it is vital that you have excellent verbal and written communication skills and lots of patience.- A passion for delivering an amazing client experience- Great communication and active listening and influencing skills- Resilience, self-motivation and lots of energy- A clear, articulate speaking voice and a pleasant, confident and empathetic phone manner- Intermediate PC skills (experience with CRM/call centre software, Outlook and Word preferable)- The ability to work as part of a team, combined with the motivation to reach individual goals- Previous experience in a customer service role or contact centre environment and demonstrated success in reaching sales targets via heavy volume phone efforts will be an advantage

**What's in it for you?**- Competitive annual salary plus monthly performance bonuses
- Hybrid working & great opportunity for full-time or part-time hours.- Paid Parental Leave
- Birthday Leave- Online Wellbeing Centre- Employee Assistance Program- Opportunity to grow and develop in your role and beyond- Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry- A genuinely rewarding role with purpose and meaning in the healthcare space

**Sounds interesting?**
- If you feel that this opportunity is right for you, we would love to hear from you

Sonova is an equal opportunity employer