Customer Care Consultant

5 days ago

North Sydney, Australia Zurich Insurance Full time

About usLet us help you grow your career

At Zurich, we are passionate about cultivating new talent. Our culture is designed to inspire and involve you at every stage of your career.
- **Zurich is committed to developing a sustainable workforce - we support employees to explore opportunities that will enhance their talents**:

- **We created a ‘Customer Academy’, to help people learn new skills through a range of topics**:

- **Our award-winning Female Leadership, Aspiring Leaders and Manager Excellence Programs all help grow our talented employees.**

We are committed to help you thrive as you share your ideas, initiatives, and energy. You will have the chance to work with global, diverse, and inclusive teams as you develop valuable skills, explore your passions, and make a positive impact beyond your role.
- About the roleA fantastic opportunity exists to join Zurich’s Life Insurance & Investments Division as a Customer Care Consultant.

This is a great entry level role into Zurich where you will be provided with excellent training and the support of a wonderful team.

As a Customer Care Consultant, you will provide exceptional service to our customers and advisers through inbound calls where you will assist with queries ranging from general Life Insurance policy information, processing requests, and maintaining details for existing Life Insurance policies.

If you want to work in a professional, supportive culture with ongoing mentoring/training, flexibility, and great benefits, we want to hear from you
- Important to your success- Strong Customer Service experience (call centre experience highly regarded)
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Great initiative and ability to prioritise tasks
- Solid computer literacy skills
- Zurich is here to support youAs a leader in the insurance industry, we embrace the development needs of our employees to ensure they can achieve success and thrive in the workplace.

To empower you to be your best, we offer:

- Flexibility - work from home and the office
- A competitive salary package and attractive bonus scheme
- Annual lifestyle payment and paid volunteer day
- Sixteen weeks of paid Primary Parental leave
- Exclusive discounts at over 400 leading fitness and wellbeing brands
- Study Assistance - to support your ongoing development
- Access to an award-winning online learning platform
- Aspiring Leaders Program to grow our talented employees
- Zurich Care Hub, offering a range of resources for parents and carers
- Brand new offices in North Sydney, short walking distance from the station

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