Community Engagement Manager

4 days ago

Eveleigh, Australia Communiteer Pty Ltd Full time

About the role

The Role

Your impact will be engaging VIOs at scale, facilitating their community building and growth by connecting them with volunteers and relevant contacts from our Educators, Employers and Partners. You will be reporting directly to the CEO.

**Responsibilities**:

- In collaboration with the CEO, co-create and execute our VIO strategy to achieve our impact and organisational objectives;
- Manage the end-to-end engagement of key stakeholders;
- Drive our ideation and delivery of new and BAU VIO engagement initiatives;
- Together with our Community Engagement Manager (Volunteer), identify key VIOs, execute set plans against agreed KPIs, maintain the data integrity of our CRM system, and continuously refine CT’s VIO engagement process;
- Oversee the Community team’s administration, customer service and account management of VIOs on and off the Communiteer platform;
- Manage the event facilitation and engagement activities for external stakeholders;
- Evaluate VIO engagement strategies using captured data, reporting and internal communication on key community activities, engagement and VIO data;
- Work with the Marketing team to identify different angles to raise CT’s profile, and create new content and campaigns to support the VIO engagement strategy;
- Identify and represent CT at relevant conferences, networking events and special interest groups to support VIO engagement and elevate CT’s brand;
- Share customer insights and feedback with the rest of CT to improve user experience;
- Other work-related activities as directed by the CEO.

Competencies

Experience: Relevant degree and/or _substantial _industry experience
- Experience in sector development and engagement, management of not-for-profit organisations, or management of volunteer or community building programs;
- Proven track record in building and driving an end-to-end stakeholder engagement process in the Australian not-for-profit sector;
- Ability to work with others to explore new angles and stakeholder engagement ideas;
- Commitment to create the best user experience by working collaboratively.

Project _management_
- Strong time management and prioritisation skills;
- High level of interpersonal skills to resolve organisational issues, negotiate contracts, develop and motivate staff.

Communication
- Ability to _manage _less experience team members from a diverse background
- Ability to _exchange _information with Managers and Specialists from other teams.

Progression

Career progression if suitable: Head of Community Engagement

Culture
- Flexible remote working balance, casual dress code, office located in Eveleigh, NSW
- Collaborative culture with regular social activities
- Make a difference in society by joining a social enterprise that exists for purpose over profit
- Daily all-team touch points for transparency and collaboration between teams

Salary Range

$70,000 - $110,000

Position Description : 230621.Community Engagement Manager (VIO).Job Description

PBA3

Profession: #Community_Services, #Digital_Volunteering, #Program_Coordination_and_Management

Sector: #Community_Development, #Community_Engagement, #Social_Enterprise

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