Service Delivery Manager

4 days ago

Sydney, Australia NEC Australia Full time

Critical Infrastructure Solutions (CIS) delivers and supports Critical and Carrier solutions for Enterprise, Government and Service Providers including Wireless backhaul, IoT and In Vehicle Telemetry solutions and professional services. The primary function of this line of business is Solution Development, Market Analysis, Commercial Positioning, Training and other Professional services, Lifecycle strategy.
CIS designs complex solutions working closely with customers, NEC Japan and third-party suppliers to understand market needs and capabilities. Critical Infrastructure prioritise capabilities, create the Solution roadmap, and manage the complete sales cycle from defining requirements, guide work through the solution creation and associated governance processes to contract signing.
Leveraging NEC’s global and local R&D capabilities, CIS brings the voice of the customer to NEC and the voice of NEC to the customer.
The SAED Service Delivery Manager role encompasses working closely with Customer and contractors to manage the SAED Delivery progress. It is responsible for the management of operational delivery in order to deliver the contracted service commitments and continual service improvements.
The SAED Service Delivery Manager will work closely with the Senior Managers to ensure that contracted Service Level Agreements are met, and to drive the business objectives established for the account.
**The successful applicant will demonstrate the following skills and experience**:

- Significant experience in Project Management
- Experience working within Telco Lease update
- Solid experience leading and managing engineering teams (Site design)
- Telco Town planning understand
- Proven track record managing customer escalations
- Proven experience with Microsoft Office Suite and ability to use reporting tools
- Demonstrated ability to influence continuous improvement
- Customer management and negotiation skills
- Effective time management skills
- 5+ years experience on Telco industry
- Qualifications in IT/Communications or Business management

**How to apply**
At NEC, we offer an outstanding working environment and the opportunity to be part of a high performing team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.

**Job Type**: Contract

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