UX Researcher

7 days ago

Melbourne, Australia Online Education Services Full time

**About Online Education Services (OES)**

OES is made up of extraordinary people. Passionate, self-starters who get excited when they’re challenged to solve problems. Our vision is to be the world’s most impactful enabler of online education. We create, develop and enable immersive learning experiences in partnership with universities all around the world to help students learn at their very best.

We are a global business with over 1,300 employees. We carefully select the right mix of passionate people who want to make an impact, deliver best practice and lead change in the education industry. From your very first day we empower you to succeed.

When you work at OES, you’re **empowered to impact**.

**The Opportunity**

The **UX Researcher** is primarily responsible for bringing a deeper understanding of students by utilising a range of UX Research methods such as surveys, interviews and usability testing to understand our user needs, identify pain points, and inform product decisions.

There are two 6 month contracts available, one full time and one part time (0.5 FTE) with potential for extension.

**About You**

To be successful in this role, we are looking for someone with the following:

- Experience in UX Research which focuses around customer, or ideally student, behaviour
- **Professional experience in UX Research/Design (mandatory)**:

- Relevant tertiary qualifications, eg psychology, social science, marketing or other research related discipline
- Excellent organisational skills, including the ability to set priorities, manage time, and plan work to meet deadlines independently.
- Strong qualitative research skill set, including customer (student) journey mapping, user experience & concept testing, and human-centered design
- Familiarity with design thinking and agile methodologies
- Experience facilitating co-design sessions and collaborating with key stakeholders to develop and validate solutions
- Strong analytical and problem-solving skills
- Experience in developing and presenting insights and solutions that enhance customer (student) journeys and relationships

**What’s In It For You?**

As an employer, our values underpin everything we do; Agility and Innovation, Passion and Perseverance, Teamwork and Collaboration, and Integrity.
- **Career-life balance; **where a hybrid, flexible approach to work is offered
- Powered by **diversity**; We value different perspectives and ideas
- Commitment to investing in your **growth and development**:

- You’re **empowered to impact**:

- **People focused culture**; Our culture is built around collaboration and teamwork

**Are you ready to make an impact?**
- At OES we enjoy a blended working model (2-3 days in our state of the art Cremorne office, and the rest from home). W_e require that all employees are fully vaccinated against COVID-19 or hold a valid medical exemption, and we will request proof of vaccination/medical exemption if you are successful in landing a position with us._

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