Senior UX Researcher

About splose

splose is the AI-powered practice management platform transforming Allied Health. Trusted by over 20,000+ Allied Health professionals across Australia, New Zealand, and the UK, splose is purpose-built to free clinicians from admin and let them focus on what matters most - helping people. and we're only just getting started. Backed by leading VC fund EVP and fueled by a $5M Series A, we're scaling fast- investing deeply in our product, our people, and our global growth.

About the Role

Senior UX Researcher - Allied Health Practice Management

We're seeking a Senior UX Researcher to establish and lead research practices across Splose's growing product organisation. You'll shape how we listen to practitioners, practice owners, and patients, ensuring every product decision connects to real-world needs. This role blends strategic leadership and hands-on research, partnering across four product teams while embedding within focus areas as needed. You'll help evolve Splose from an engineering-led company to a product-empowered one, influencing decisions about market expansion, compliance, and core product evolution. You'll report to the Principal Product Designer; working closely with our Chief Product Officer, Product Managers and Product Designers.

Key Responsibilities:

Establishing Research Foundations

• Build feedback loops across product teams with baseline usability metrics and ongoing measurement.
• Create personas, journey maps, and problem frameworks specific to allied health.
• Develop research playbooks enabling teams to run basic studies while ensuring consistency and quality.
• Grow research literacy across product, design, and engineering.

Strategic Research

• Participate in comparative market research for UK and US expansion—understanding regulatory, workflow, and terminology differences.
• Identify opportunities and risks to guide go-to-market and product localisation.
• Advise on HIPAA compliance implications

Product-Specific Initiatives

• Research online booking and payment workflows to reduce no-shows and improve adoption.
• Study clinical documentation workflows to streamline practitioner reporting.
• Explore practitioner–patient–owner dynamics to balance efficiency, profitability, and experience.

Cross-Functional Collaboration

• Partner with product managers and designers to ensure insights directly inform priorities.
• Translate complex findings into clear recommendations.
• Combine qualitative research with data from analytics tools like Posthog/Mixpanel

About You:

Required Qualifications

• 6+ years of UX research experience in product or service environments.
• Proven experience establishing research practices and operations in scaling organisations.
• Skilled in generative and evaluative research: discovery, usability testing, and validation.
• Strong quantitative literacy—comfortable with survey design, analytics tools, and experiment design.
• Ability to synthesise complex data into clear, actionable insights.
• Familiarity with AI tools and their use in accelerating research.

Preferred Qualifications

• Background or experience in healthcare or allied health (e.g. physiotherapy, psychology, occupational therapy).
• Knowledge of privacy and compliance frameworks (HIPAA, GDPR, NDIS).
• Experience researching multi-sided platforms and B2B SaaS ecosystems.
• Familiarity with UK and US healthcare systems and market differences.
• Experience scaling research operations and repositories.
• Experience using the following tools: Great Question (research ops), Grain (call recording), Intercom (customer insights), and Canny (community feedback).

Key Skills & Competencies

• Research Practice Leadership:
  Build frameworks, templates, and playbooks from scratch. Mentor others to conduct quality research.
• Strategic & Tactical Balance:
  Move comfortably between high-level market studies and specific usability tests. Prioritise research by impact.
• Cross-Functional Influence:
  Collaborate within product trios (PM, Designer, Engineer), shaping decisions through evidence.
• Experimental Mindset:
  Design experiments, measure baselines, and embrace iterative validation.
• Systems Thinking:
  Understand how practitioner efficiency, patient experience, and business health interconnect.
• International Perspective:
  Adapt methods and insights across markets with cultural and regulatory awareness.

How You'll Work

While we're proudly based in Adelaide, we're a flexible, multi-city team — and welcome candidates from
Adelaide, Sydney or Melbourne
to join us wherever you do your best work We work flexibly in a hybrid work environment. Occasional travel may be required for team gatherings and field research.

How to apply

Interested candidates are encouraged to apply via LinkedIn. Qualified candidates will be contacted for an initial screening call, first interview and case study and then a panel interview. We aim to finalise the hiring process by send of November.

Equal Opportunity Employer

splose is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need support and adjustments in participating in this process, please let us know

Recruiters: Thank you for your interest, but we are not accepting agency submissions for this role at this stage.