10 X Call Centre Helpdesk Officers Nsw State

2 days ago

Parramatta, Australia Alexander Appointments Full time

$34.50 per hour + Super| 38hours per week
- NSW State Government | Hybrid - Parramatta + WFH opportunity
- ASAP Start | Estimated 3-month assignment, potential to extend
- **$34.50 per hour + Super| 38hours per week**:

- **NSW State Government | Hybrid - Parramatta + WFH opportunity**:

- **ASAP Start | Estimated 3-month assignment, potential to extend**

**About Alexander Appointments**

**About the Company**
Our large NSW State Government client serves the community by leading the provision of world-class education, connecting all stages from early childhood to tertiary qualifications across the NSW community.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Flexible working conditions
- Work / Life Balance

***

**About the Role**
They are currently seeking 10 x Helpdesk Officers to join their Contact Centre in Parramatta with some flexibility to work remotely from home. This is an estimated 3-month temporary assignment, with a potential to extend. You will be required to work between the hours of 8am-5pm Monday to Friday.

Working within a Shared Services environment, you will be required to provide Tier 1 support and advice to users across multiple locations to support the delivery of high-quality customer service in response to the SAP upgrade implementation project relating to Finance and Payroll.

**Responsibilities**
- Act as the first point of contact, providing high level, professional customer service
- Respond to enquiries from customers in a high-volume call environment
- Answer SAP Finance and Payroll enquiries within a timely and accurate manner
- Facilitation the resolution of customer complaints
- Troubleshoot issues utilising SOP’s, guides & tools
- Log incidents into ServiceNOW
- Translate and convey technical information to everyday terminology
- Create a positive customer experience
- Contribute to continuous improvement processes
- Records and database management ensuring integrity, accuracy and confidentiality
- Adhere to Contact Centre daily and monthly SLA’s and KPI’s
- Ensure compliance with best practice and legislative requirements

**About You**
- NSW Public Sector experience advantageous
- SAP and ServiceNOW experience highly desirable
- Professional, confident and resilient with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Proactive and motivated
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Solid negotiation, problem solving and conflict resolution skills

***

**Requirements**:

- Demonstrated experience working within a high volume contact centre environment
- Experience within HR/Payroll or Finance
- Reliable remote internet access
- Fully COVID vaccinated or medically exempt
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

  • Customer Support Ict Helpdesk Officer Nsw Government

    1 week ago

    Parramatta, Australia Alexander Appointments Full time

    $42.26 per hour + Super | 35hours per week - NSW State Government | WFH with occasional office days in Macquarie Park - ASAP Start | Estimated 6-month assignment, strong potential to extend - **$42.26 per hour + Super | 35hours per week**: - **NSW State Government | WFH with occasional office days in Macquarie Park**: - **ASAP Start | Estimated 6-month...

  • Customer Service Officers

    1 week ago

    Parramatta, Australia Alexander Appointments Full time

    $350 per day + Super, depending on skills | 40hours per week - NSW State Government | Hybrid - Parramatta + WFH 3 days per week - ASAP Start | Estimated 5month temp assignment, strong potential to extend - **$350 per day + Super, depending on skills | 40hours per week**: - **NSW State Government | Hybrid - Parramatta + WFH 3 days per week**: - **ASAP Start...

  • 10 X Client Service Officers Nsw State Government

    2 weeks ago

    Parramatta, Australia Alexander Appointments Full time

    $30 - $35 per hour + Super | 16-35hours per week depending on work volumes - NSW State Government | Parramatta Location - ASAP Start | Estimated 3month assignment, potential to extend - **$30 - $35 per hour + Super | 16-35hours per week depending on work volumes**: - **NSW State Government | Parramatta Location**: - **ASAP Start | Estimated 3month...

  • Call Centre Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Hays | Banking Full time

    This 6-month contract offers $37.13/hr + super, career growth, and full training. Apply nowPosition: Direct Servicing Advisor (Cards & Digital)Type: Inbound call centre roleContract: 6-month assignment with potential to extendPay: $37.13/hour + superHours: 37.5 hours/week on a rotating roster (Monday to Friday, between 7am-9pm)Saturday Shifts: Occasional,...

  • Contact Centre Officers

    2 days ago

    Parramatta, Australia Alexander Appointments Full time

    $32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri - NSW State Government | Bankstown OR Penrith Locations - ASAP Start | Estimated 5-month temp assignment, potential to extend - **$32.69 per hour + Super | 35hours per week, rotating roster 8am-6pm Mon-Fri**: - **NSW State Government | Bankstown OR Penrith Locations**: - **ASAP...

  • Call Centre Operator

    5 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $31.53 p/h + super - 3 Month Contract - Parramatta/WFH **Call Centre Operator | 3 Month Contract | $34.84 p/h Incl. Super** - $31.53 p/h + super - 3 Month Contract - Parramatta **About the Company** A large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 3 month...

  • Call Centre Operator

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.16 p/h + super - 3 Month contract - Parramatta Training / WFH - fulltime Call Centre Operator Parramatta | 3 Month Contract | $35.54 p/h Including Super - $32.16 p/h + super - **3 Month contract**: - Parramatta Training / WFH - fulltime About the Company Gain valuable real life experience working with a large NSW government organisation as a Call...

  • Call Centre Operator

    5 days ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **Call Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super** - $32.73 p/h + super - 12 Month Contract - Parramatta / WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This...

  • 4 X Administration Officers

    1 week ago

    Parramatta, Australia Alexander Appointments Full time

    $45 per hour + Super | Full time OR Part time options available - NSW State Government | Parramatta Location - ASAP Start | Estimated 3-month assignment, potential to extend - **$45 per hour + Super | Full time OR Part time options available**: - **NSW State Government | Parramatta Location**: - **ASAP Start | Estimated 3-month assignment, potential to...

  • Electorate Officer

    3 days ago

    Parramatta, New South Wales, Australia Parliament of NSW Full time $113,000 - $129,000 per year

    Temporary part-time position, two days per week up to 6 months with a view to ongoing employment$83,591 – $95,076 per annum equivalent, (depending on skills and experience), plus an all-incidence allowance of $$7,863 per annum equivalent, employer's contribution to superannuation and annual leave loadingBased in ParramattaAbout usThe Parramatta Electorate...