Data Centre Facilities Officer

3 days ago

Richmond, Australia TPG Telecom Full time

Richmond based permanent opportunity
- Awesome company culture and benefits
- Highly supportive and fun team environment

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

With a customer service orientation, the **Data Centre Facilities Officer** is responsible for maintaining, upgrading and the ongoing administration of the TPG Telecom Data Centres. You will be assisting with the coordination of leases, building management, lighting, air conditioning, network cabling, security and stock control. Working with all levels of staff within the business, the Facilities Officer helps ensure our facilities are up to standard and meet the needs of each department and our customers.

**Responsibilities**
- Look after the day-to-day operations across multiple physical network sites in Victoria
- Manage preventative maintenance program - raising change management requests, facilitating temporary access cards, informing site security & following up on any issues identified
- Contractor management with our various maintenance contractors and suppliers
- Manage spares storage, sorting incoming equipment (new, decommissioned) and updating the equipment database as required
- Actioning customer requests including inductions, provisioning, cancellations and audits
- Supporting the Enterprise, Government and Business Sales teams as required, eg assisting with queries in relation to our data centres

**Knowledge and experience**
- Experience in Telco, IT or data centre related
- Current drivers’ licence and own vehicle as some travel within the metro area will be required
- You will have a logical and methodical approach and good problem-solving skills
- Excellent customer service skills are a must as you will be dealing with internal and external customers
- Demonstration of attention to detail, time management and organisational skills will be highly favoured

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

**Bolder and better together**

LI-SM1 #LI-Hybrid

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