Jewellery Production Coordinator

1 week ago

Avalon Beach, Australia Natalie Marie Jewellery Full time

**Description**:
Natalie Marie Jewellery is a modern jewellery brand that combines traditional craftsmanship with our own signature style.

Born out of a deep passion for the craft, Natalie Marie Jewellery is centred around the design and creation of modern heirlooms made with the highest quality materials in the most sustainable way possible. We are a family run business and our close-knit team are an extension of our family. We believe in creating a nurturing yet progressive environment, giving our team a place to thrive and develop.

We feel fortunate that our showroom, studio and head office are located just a short stroll away from Avalon Beach, Sydney’s Northern Beaches. As our company grows, we’re always interested to hear from others that share the same ethos, passion and values. At NMJ we create consciously - working to protect people and planet, we are committed to providing Equal Employment Opportunity for all.

We are looking for a passionate Jewellery Production Coordinator to join this treasured part of our business. With the growth of our Online department, Reporting to our Head of Production, we are looking for a hyper organised individual who understands jewellery production and can manage a busy and unique production schedule and supply-chain. It is important to us that this person has understanding and experience within the jewellery industry.

The key responsibilities of the role include (but are not limited to):

- Management of internal database with a high level of attention to detail, ensuring all customers and pieces are on track and always accounted for.
- Tracking of any urgent and time-sensitive pieces to ensure on-time delivery for clients. Anticipating delays and setbacks where possible to minimise impact to customers, clearly communicating to the customer service team of any such instances.
- Act as quality control and consult for jewellers. Quality control checking every piece at multiple stages throughout the production process.
- Manage workflow of production of all repairs/resizes, communicating clearly with customer service.
- Work alongside Customer Service regarding communication with customers about their orders or returns, throughout the production process, ensuring all data is accurate and up to date. This will include order updates, repair & resizing information, delays, issues etc.
- Alongside Head of Production, assist in consultation with the design team on the production aspect of new design work, advising on streamlining production for jewellers and ensuring maximum efficiency.
- Assist Inventory Manager in the management of the master mould list. Address any issues with worn down moulds, faulty masters or ineffective production methods.
- Order supplies as necessary, materials and tools for the jewellers as necessary.
- Manage and track lemel & waste from the jewellers' studio and ensure it’s handed over to the Head of Inventory for tracking and refining.
- Accurately report to Head of Production with weekly updates on production numbers i.e outstanding orders, overdue orders and stage of production for each piece.

**Role Type**:

- In-house - Permanent - Full-time - Associate

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