Facilities Services Coordinator

2 weeks ago

Melbourne, Australia WTW Full time

An outstanding opportunity has arisen to join WTW’s Facilities Services team, based in our beautiful Melbourne office Part of WTW’s Global Real Estate and Workplace Solutions (RE&WS) team, Facilities Services is responsible for the working environment including our buildings, reception, workspaces, catering, meeting rooms, mail, safety and security.

Be part of a truly inclusive and supportive team with ongoing opportunities for learning and development. We offer hybrid working and unparalleled career opportunities.

**The Role**
- Check in visitors using the required WTW procedures; be the first point of contact for colleagues and visitors providing a superior level of customer service
- Answering incoming calls and actioning as required
- Coordinating the onboarding and induction of new colleagues to the WTW office environment
- Supporting WTW’s Occupational Health & Safety program to ensure a safe working environment
- Be actively involved with supporting a variety of global RE&WS programs and initiatives
- Arranging couriers and coordinating the distribution of incoming and outgoing mail
- Liaising with building management and other suppliers for repairs and maintenance works
- Ordering office supplies and stationery, maintaining sufficient stock levels
- Inbox management; responding and escalating enquiries as necessary
- Overseeing the daily client meeting schedule ensuring rooms are set-up and ready in advance, presentable and ready for use throughout the day; report any faults and action repairs
- Providing basic troubleshooting and technical support for the audio-visual equipment in the client meeting rooms (training provided)
- Monitoring the kitchen and breakout spaces to ensure they are clean, tidy and stocked with supplies
- Assisting with other general administrative tasks as required

**The Requirements**
- Previous experience in an office administration/facilities/reception role
- Fast learner with ability to take initiative
- Excellent written and verbal communication skills
- Outstanding problem-solving skills with the ability to think on your feet
- A genuine desire to be part of a successful and high performing team
- Ability to build & maintain effective relationships with internal & external stakeholders
- Strong organisation and time management skills with an ability to set priorities, meet deadlines, demonstrate flexibility and show initiative
- Strong technical skills including the ability to utilise Microsoft Office solutions (including Word, Excel and Outlook) along with an interest in learning other internal software programs

**In the spirit of reconciliation WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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