Part Time Service Coordinator and Scheduler

**WHO ARE WE?**

Challenger is an award-winning national industry leader, providing outsourced service solutions to a number of critical industries. Our prime coverage is within Sydney, Melbourne, Brisbane and the Gold Coast. Our capabilities and success lie within servicing the commercial cleaning, hospitality, food and beverage, food production, government, education, aged care and housekeeping environments.

**WHO WE NEED?**

We are seeking an experienced part-time Service Coordinator & Scheduler to join our Operations team, assisting with the management of our Queensland Aged Care/ NDIS In-Home Cleaning teams from our Gold Coast office. Working Monday to Friday 09:00-15:00, your primary focus will be to manage the scheduling functions for the in-home cleaning teams, ensuring excellent service delivery to our clients across the portfolio.

**WHAT IS ON OFFER?**
- ** Part Time Position with an attractive salary package**:

- ** Loads of additional benefits** - our people love their shopping vouchers and discounts from leading retailers such as Woolworths and Amazon.
- ** Be part of a great team **- enjoy camaraderie as part of a dynamic and fun team environment.
- ** Grow your skills and knowledge and design your own training** - we pay for GO1 training to transform your professional development through online training in many different areas that compliment your employment and professional development.
- ** Enjoy autonomy** - work autonomously and manage much of your workflow, to our certified and nationally accredited quality standards.
- ** Be tech savvy **- we use cutting edge time and scheduling software and other tech which allows us to be paper free and simplify your workload.
- ** Be diverse and multiskilled **- we work in multiple service areas such as housekeeping, aged care, education, retail, government, facility services, food production and other areas and encourage cross training and development by allowing our people to work at different locations and business areas. You can build a broad skillset without the risk of boredom and burnout.

**WHAT YOU’LL DO?**
- Build and maintain strong and lasting client relationships.
- Liaise effectively with clients and staff.
- Ensure rosters are prepared to modern award and budgetary requirements.
- Scheduling work (using scheduling software) will include preparing and organising current cleaning schedules as well as new client/ staff schedules.
- Submitting staff timesheets and organising scheduling reports.
- Support adherence to high performance standards across the portfolio in accordance with SOP’s, policies and service expectations.

**WHAT YOU’LL NEED?**
- A valid driving licence.
- Previous scheduling experience is essential, preferably within an in-home cleaning or NDIS disability support environment.
- Experience scheduling bookings and appointments across multiple sites.
- Strong understanding of in-home cleaning equipment, chemical handling, and WHS requirements would be an advantage.
- Understanding of NDIS and the NDIS quality and safeguarding framework would be an advantage.
- Working knowledge of the Cleaning Services Award is highly regarded, however, not essential.
- Very high attention to detail, time management and strong written and verbal communication skills.
- Ability to demonstrate great customer service skills with a friendly yet professional phone manner and an empathetic attitude.
- Good presentation and excellent communication skills.
- Ability to work with multiple teams in a fast-paced environment.
- Current Working with Children Check, National Police Clearance Certificate and NDIS worker screening clearance or the ability to readily obtain these certificates.

**THE NEXT STEPS?