Business Development Representative

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Business Development Representative

As a Business Development Representative, you will play a crucial role in driving our sales efforts by identifying and qualifying potential leads, initiating conversations, creating opportunities, and paving the way for successful sales conversions. Your focus will be on nurturing relationships and connecting with prospects, ultimately contributing to our revenue growth in the ANZ market.

Join our dynamic team as a BDR and play a pivotal role in expanding our market presence and driving revenue growth. As a BDR, you'll lead the charge in identifying and nurturing leads, collaborating with our sales team, and making a lasting impact on our success.

What You’ll Do:
In this role, the primary responsibilities will include (but are not limited to):
- Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them- Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.- Nurture leads until they are ready to progress in the sales cycle - provide information, discuss the product and convey value.- Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers- Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.- Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.- Maintaining and expanding your database of prospects- Update SFDC to reflect current lead status.-
- Creates opportunities in CRM system & assigns appropriate sales team based on BANT criteria.- Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.- Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.- Collaborate with our sales team to ensure seamless lead handoff and follow-up.

You’ve been there and done this- Outbound prospecting/inside sales experience preferably within IT / Cloud solutions- Over 2 years of experience in this field.-
- Excellent communication, interpersonal, organizational and telephone skills- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision- Ability to analyze business opportunities and read situations well- Ability to gather and use data to inform decision making and persuade others- Ability to develop compelling strategies that deliver results with a strong attention to detail- Experience and deep understanding of front-line sales development- A good technical aptitude and genuinely interested in technology.- Ability to swiftly learn product solutions as well as general industry knowledge- Resourceful & ability to adapt quickly to changing environment

Please note that Genesys will not accept resumes from agencies at this time.

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants wit