Customer Service Officer

4 days ago

Doncaster, Australia HCF Full time

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our Doncaster Branch.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture & Benefits**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

- 50% discount on HCF Hospital and Extras Insurance, plus discounts on other HCF products
- Flexible working arrangements including the opportunity to work from Home (WFH), hybrid or from our modern CBD Sydney office
- Paid Parental Leave
- Learning and development programs - both internal opportunities and external training budget
- Mental Health Programs and Health and Wellbeing Initiatives

  • Customer Service Officer

    2 weeks ago

    Doncaster, Australia Manningham City Council Full time

    **3 x flexible part-time positions - minimum 21 hours per week - fixed term to 13 March 2026**: - **Band 5 - salary $81,962 + 12% Superannuation (pro-rata)**: - **Based at Doncaster Civic Centre** We’re looking for game changers - high-performing individuals who want to grow with us. We offer challenging and rewarding employment opportunities to...

  • Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Manningham Council Full time $80,000 - $104,000 per year

    3 x flexible part-time positions - minimum 21 hours per week – fixed term to 13 March 2026Band 5 - salary $81, % Superannuation (pro-rata)Based at Doncaster Civic CentreWe're looking for game changers – high-performing individuals who want to grow with us. We offer challenging and rewarding employment opportunities to innovative, passionate, and driven...

  • Customer Service Officer

    1 week ago

    Doncaster, Victoria, Australia Manningham City Council Full time $80,000 - $104,000 per year

    3 x flexible part-time positions - minimum 21 hours per week – fixed term to 13 March 2026Band 5 - salary $81, % Superannuation (pro-rata)Based at Doncaster Civic CentreWe're looking for game changers – high-performingindividuals who want to grow with us. We offer challenging and rewardingemployment opportunities to innovative, passionate, and driven...

  • Customer Service Officer/receptionist

    4 days ago

    Doncaster East, Australia Onemda Full time

    **What you can expect from us**: - Attractive remuneration with salary packaging benefits - An innovative and supportive environment - Onemda is an equal opportunity employer - Career development Opportunities - Multiple Professional Development Days - Strong innovative culture **We’re looking for a committed CUSTOMER SERVICE OFFICER in Melbourne’s...

  • Customer Service

    2 days ago

    Doncaster, Victoria, Australia Randstad Australia Full time $60,000 - $80,000 per year

    We are seeking a highly driven and adaptable Customer Service & Operations Coordinator to join a busy team supporting major concrete customers. This is a short-term opportunity through Christmas (with the potential to continue into the new year) and is an excellent chance to step into a demanding but rewarding role.About The RoleLocation: Doncaster (onsite...

  • Customer Services Coordinator

    4 days ago

    Doncaster, Victoria, Australia Medequip UK Full time $23,827 per year

    DoncasterHours:37.5 hours per weekSalary:£23,927 per annumThis is an incredible opportunity to work for a forward-thinking community equipment services provider, who'll support you to be the best you can be in your chosen fieldJoin us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a...

  • Entry Level Administration/ Customer Service

    2 days ago

    Doncaster, Australia Global 360 Full time

    Calling all Part-Timers! start your career by joining the Johns Lyng Group! We are an established, innovative and fast paced construction company with a reputation for excellence. - **Career Progression**: - **Great Team Environment**: - **Doncaster Location - No city traffic!**: - **Flexible Work Hours - Suitable for University Students and People with...

  • Customer Service Representative

    6 hours ago

    Doncaster, Australia The Automotive Group Full time

    **Doncaster location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform their...

  • Customer Service Representative

    2 weeks ago

    Doncaster, Australia The Automotive Group Full time

    **Doncaster location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Team Member

    2 days ago

    Doncaster, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...