Customer Service Officer

4 days ago

Doncaster, Australia Manningham City Council Full time

**3 x flexible part-time positions - minimum 21 hours per week - fixed term to 13 March 2026**:

- **Band 5 - salary $81,962 + 12% Superannuation (pro-rata)**:

- **Based at Doncaster Civic Centre**

We’re looking for game changers - high-performing individuals who want to grow with us. We offer challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment and are committed to fostering a customer focused, delivery led culture.

We proudly deliver over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

**About the role**

We are seeking multiple Customer Service Officers to join our team. Our Customer Service Officers provide outstanding customer service, supporting Council’s broad range of services across a range of channels including phone, in-person, and live chat. Our team aims to resolve enquiries at the first point of contact with courtesy, empathy, and respect in line with our organisational values and customer charter.

**Skills and experience**
- A customer-focused professional dedicated to providing excellent customer service with demonstrated ability to use discretion and diplomacy when dealing with customers to deliver a positive customer experience.
- Proficient in using systems to follow processes, with a demonstrated background using a CRM preferable.
- Previous relevant customer service experience, preferably in a multi-channel contact centre environment, working as part of a team and at times autonomously.
- Highly efficient and able to work in a fast-paced role that can be highly demanding at times.
- Capable of rapidly learning and absorbing a large volume of information to support the delivery of a broad range of Council services.
- Excellent verbal and written communication skills with a pleasant manner and demonstrating courtesy, empathy, and respect.
- Have full availability from 8.30 am to 5.15 pm Monday to Friday.

**How to Apply**

**to submit your up-to-date CV and cover letter addressing the key requirements above, including your availability. For a confidential discussion please contact Zoe Richards, Customer Service Team Leader on 9840 9756.

**Applications close on Tuesdday 7 October 2025 at 5:00pm**
- Council recognises the benefits of a diverse workforce for its employees and customers. _
- Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely. _
- If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. _
- Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check._

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