Entry Level Administration/ Customer Service

2 weeks ago

Doncaster, Australia Global 360 Full time

Calling all Part-Timers start your career by joining the Johns Lyng Group We are an established, innovative and fast paced construction company with a reputation for excellence.
- **Career Progression**:

- **Great Team Environment**:

- **Doncaster Location - No city traffic**:

- **Flexible Work Hours
- Suitable for University Students and People with School Aged Children**

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment

**The Role**:
An exciting Part-time opportunity is now available for a highly motivated and proactive individual to join our close-knit customer service team based in Doncaster. You will liaise with customers and corporate clients and receive inbound enquires taking up to 50 calls per day.

**Mon-Fri 9.30AM-3:00PM**

This is a fantastic chance to join a stable and secure company that values its people above all else On the job training and career growth opportunities will also be available for the right applicant.**Key Duties & Responsibilities**:

- Receive and handle inbound calls from a diverse customer base
- Create a memorable experience for our clients and customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and portals at any one time
- Register incoming jobs immediately and correctly using internal software

**Key Selection Criteria**:

- Strong customer service background
- Prior experience in an office-based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential

**The Company**:
Positioned as one of Australia’s leading building and construction companies, Johns Lyng Group has been established for over 60 years and has a reputation for excellence. Highly talented business units, coupled with management’s transparent and honest attitude towards staff, have had an enormous impact on the growth of this company.- Please note: A criminal background check will make up part of the recruitment process._

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