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Geeks2u - Contractor Relationship Manager (12 Month

3 weeks ago

North Rocks, Australia Officeworks Full time

**Title**:Geeks2U - Contractor Relationship Manager (12 month FTC)**:

- Location: North Rocks, New South Wales, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

3 years ago we acquired Geeks2U to expand our scope of services we offer to our customers. Geeks is now integrated into our Officeworks Store network and website creating a “one stop shop” for all the Technology needs of our household and business customers.

Geeks2U, Australia’s leading on-site technology support provider, has been acquired by Officeworks. We pride ourselves on delivering prompt, no fuss, same day tech services to customers in both metropolitan and regional areas right across Australia.

Services include repair of hardware and software, wireless and wired network set-up, virus, and spyware prevention and removal, device setup (from Smart TVs to tablets and smartphones), data backup and recovery solutions and just about any other type of technology support customers require at their homes or offices.

**About the role**:
Geeks2U is seeking a Contractor Relationship Manager to join the team for a 12 month parental contract and head the Partnerships function including overseeing approximately 700 partners/ contractors,. This role will include actively managing the function’s performance and pursuing opportunities for growth and development, as well as reporting to key stakeholders on the performance of the function. The manager is responsible for leading, developing and supporting the Field Partnerships Team including the Field Partnerships Associate and the Field Partnerships Coordinator. Additionally, this role is responsible for providing all administrative support to contracting technicians, including weekly invoicing.

**About you**:
Skills/Knowledge/Attributes required:

- KPI driven and comfortable navigating complex reports to identify trends, issues and opportunities
- The ability to thrive under pressure, and a competitive drive for exceeding performance targets
- Strong ownership mentality and willingness to demonstrate a hands-on approach
- Exceptional critical thinking skills and attention to detail
- Proven leadership and coaching experience with the ability to mentor, motivate and develop team members
- Excellent written and verbal communication skills, including ability to diplomatically find win-win solutions to challenging situations
- Friendly and personable attitude that facilitates a positive relationship between Geeks2U and our partners
- Confidence in basic mathematics and administration tasks
- Exceptional organisation, time management, and problem-solving capabilities

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks & Geeks2U community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to our family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.