Geeks2u Contact Centre Workforce Planner

2 weeks ago


North Rocks, Australia Officeworks Full time

**Title**:Geeks2U Contact Centre Workforce Planner**:

- Location: North Rocks, New South Wales, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

3 years ago we acquired Geeks2U to expand our scope of services we offer to our customers. Geeks is now integrated into our Officeworks Store network and website creating a “one stop shop” for all the Technology needs of our household and business customers.

Geeks2U, Australia’s leading on-site technology support provider, has been acquired by Officeworks. We pride ourselves on delivering prompt, no fuss, same day tech services to customers in both metropolitan and regional areas right across Australia.

Services include repair of hardware and software, wireless and wired network set-up, virus, and spyware prevention and removal, device setup (from Smart TVs to tablets and smartphones), data backup and recovery solutions and just about any other type of technology support customers require at their homes or offices.

**About the role**:
Key areas will include:

- Manage the rostering for the Customer Service Specialists each fortnight based on growth and expected call volumes according to the employment type available, including rostering lunch breaks, day-light savings considerations, coordinating team members in multiple time zones, compliance training
- Manage the rostering to achieve compliance to channel-specific SLAs, eg., call back times to online bookings, retail purchases of specific products. Etc.
- Manage reporting such as forecast and calculate expected call volumes, call duration, call numbers to identify days that may skew call forecast calculations such as public holidays

**About you**:
fast-paced environment.

Skills/Knowledge/Attributes required include:

- An understanding of Google sheets, rostering formulas and forecasting
- Working knowledge of rostering practices and staff forecasting
- High level of mathematical and analytical skills
- Ability to think critically about improvements to processes
- Clear communication skills and time management skills
- Exceptional attention to detail
- The ability to work efficiently under pressure and meet deadlines
- Ability to positively influence the performance of others, especially Team Leaders
- Ability to work autonomously and as part of a team
- Ability to deal with changes effectively
- Demonstrates Core Values and leads by example

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks & Geeks2U community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to our teams:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.



  • North Sydney, Australia Nestle Full time

    Are you ready to bring a little extraordinary into your life? At Nespresso, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both...


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Response Planner

    7 days ago


    North Rocks, Australia Unilever Full time

    **Who we are?** On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. We have a long tradition of being a...


  • North Sydney, Australia Invocare Full time

    Are you a visionary leader with a passion for delivering exceptional customer experiences? InvoCare is a leading provider of funeral services across Australia, New Zealand, and Singapore, renowned for our private memorial parks, crematoria, and pet cremation services, we are looking for an innovative and dynamic Custoer Contact Centre leader to revolutionise...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Salary Package: $120K per annum (HEW Level 8), plus 17% Super Contract Type: Full-time, 2 Year Fixed Term Contract Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde About the role At Macquarie University, we are committed to empowering students on their journey to higher education. As the Contact Centre Manager...


  • North Sydney, Australia WEG provides global solutions Full time

    **About the role** **Duties** - Provide information and feedback on customer trends and business processes to assist the Contact Centre Supervisor to evaluate and improve services and procedures - Provide information as required on call volumes and requested information for daily, weekly & monthly call centre reporting - Provide administration support to...


  • North Rocks, Australia Unilever Full time

    **Who we are?** On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. We have a long tradition of being a...


  • North Ryde, Australia Small Animal Specialist Hospital Full time

    Supportive team environment - Learn from some of the best in the Industry - Excellent work-life balance The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations. At SASH, we are committed to providing exceptional care and service to pets, their families,...

  • Workforce Planner

    4 days ago


    North Sydney, Australia Compass Group Australia Full time

    **_Hybrid work model - office in McMahons Point._**: - **_Full time role._**: - **_Supportive team making a big impact._** Today and tomorrow at Compass Group, we serve a better future by enriching people, communities, and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual,...


  • North Sydney, Australia Charterhouse Partnership Full time

    Contact Centre Specialist | $65,000k package | Hybrid - Retail or hospitality background is highly regarded - No experience necessary - Training provided - Monday - Friday My client is an insurance leader on the search to recruit 10 new positions in the new year If you have been working in a customer service role and struggling to get your foot in the door...


  • North Sydney, Australia Equifax Full time

    The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing training support and advice to the customer. You will be joining a friendly and supportive team where you are...


  • North Sydney, Australia McCorkell Group Pty. Ltd. Full time

    **All-Round Contact Centre Agent** We are looking for a motivated and adaptable **All-Round Contact Centre Agent** to join our team in North Sydney. Our company specializes in providing innovative marketing solutions across various industries, and we need someone who can excel in diverse campaigns and adapt to changing client needs. In this role, you will...

  • Planner/purchaser

    1 week ago


    North Sydney, Australia Chandler Macleod Full time

    Chandler Macleod is offering an exciting opportunity for a Production Planner to join our client Baiada, a leading poultry processing organisation known for its tasty chicken and turkey products. As a production planner you would be working in a fast-paced environment with a dynamic and encouraging team. **Key responsibilities include**: - Regular...

  • Load Planner

    4 weeks ago


    Sunshine North, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...


  • North Rocks, Australia PHM Health Full time

    Position based in North Rocks - Full time - 90K + super + car - $15,900 Salary Sacrifice available + plus meal & entertainment etc **About the role** PHM Health and PHM Health Australia is proudly moving into Day and Centre Based programs. As we are a dynamic and personalised service, we are looking for a coordinator who will embrace this every day. As the...


  • North Sydney, Australia Equifax Full time

    **Who is Equifax** As a global data, analytics, and technology company, we play an essential role in the economy by helping consumers, companies and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and technology lets us create the insights that power decisions to move people...

  • Demand Planner

    4 days ago


    North Ryde, Australia INGHAMS Heart OF THE Table Full time

    -North Ryde, New South Wales When you join Ingham’s, you become part of a company with a proud Australian & New Zealand history, and one that thrives on growth and innovation. We strive to be the poultry of choice and to deliver deliciously good food in the best way. At Ingham’s we value our people and hold onto our family history. Our teams are...


  • North Sydney, Australia Equifax Full time

    **Who is Equifax?** Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to...


  • North Rocks, Australia Officeworks Full time

    **Title**:Customer Service Centre Team Member - Full time**: - Location: North Rocks, New South Wales, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every...

  • Forklift Driver

    5 days ago


    Altona North, Australia Ikon Workforce Full time

    Ikon Workforce have an exciting opportunity to join the crew now! WE WANT YOU! Wanting Forklift driving work? An exciting opportunity is available to work at one of Australia's largest Freight companies. Employed through Ikon Workforce national distribution centre located in Altona North, you will be required to load and unload on trucks and within the...