Care Support Helpdesk Advanced Worker

2 weeks ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Care Support Help Desk (CSHD) Advanced Worker reports to the CSHD Coordinator and works closely with the CSHD team. The position also works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.

The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.

The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.

**ACCOUNTABILITIES INCLUDE**
- Provide advice and professional expertise to key internal and external stakeholders in areas of responsibility including critical policy, funding and program development.
- Provide operational support to service delivery teams with practice consistency and quality assurance and facilitate access to appropriate specialist expertise.
- Contribute to service development and design and implementation of new initiatives and policy.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

  • Care Support Helpdesk Advanced Worker

    5 days ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Care Support Help Desk (CSHD) Advanced Worker reports to the CSHD Coordinator and works closely with the CSHD team. The position also works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care. The CSHD...

  • Helpdesk Officer

    3 days ago

    Melbourne City Centre, Australia HAYS Full time

    Flexible Working Arrangement | Great Supportive Culture | Excellent Salary Package **Your new company** A growing Managed Service Provider in Melbourne CBD requires 2x Helpdesk Support Officers to join its Managed Services team for permanent opportunities commencing immediately. The company promotes a collaborative and supportive work environment, offering...

  • IT Helpdesk Support

    1 week ago

    Melbourne, Victoria, Australia Milestone Information Technology Full time $90,000 - $120,000 per year

    Milestone IT is currently working with a leading client who is seeking an experienced Helpdesk Support Consultant to join their dynamic IT team. This is an excellent opportunity for a motivated support professional who enjoys solving problems, working with users, and providing high-quality technical support.Key Responsibilities:Provide Level 1 and Level 2...

  • Helpdesk Officer

    2 weeks ago

    Melbourne, Australia Public Sector People Full time

    3-month temporary contract - $37 per hour + super - Monday - Friday **Join Our Team as a Helpdesk Officer - 3-Month Temporary Contract** Are you looking for an exciting opportunity to make a meaningful impact in the public sector? Our client, a dynamic and forward-thinking organisation dedicated to serving the community, is seeking a Helpdesk Officer to...

  • Care Support Helpdesk Worker

    1 day ago

    Melbourne, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The Care Support Help Desk (CSHD) Worker reports to the CSHD Coordinator. The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.The CSHD provides critical support activities for children in all...

  • Care Support Helpdesk Worker

    1 week ago

    Melbourne, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $45,000 - $60,000 per year

    THE ROLEThe Care Support Help Desk (CSHD) Worker reports to the CSHD Coordinator. The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.The CSHD provides critical support activities for children in all care...

  • Finance Officer Helpdesks

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Helpdesk role answering policy, process and systems questions from both internal and external enquiriesGreat opportunity in an ongoing role to join a busy and supportive teamVPS3 salary: $79,122 to $96,073 plus superannuationAbout Us:The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to...

  • Footscray Hospital

    6 days ago

    Melbourne, Australia Compass Group Pty Limited Full time

    Helpdesk Operator (All shifts) - Choose from early morning, day, evening, or overnight shifts that suit your schedule. - Play a vital role in ensuring the hospital's IT systems run smoothly, supporting medical and operational staff. - Develop your skills and advance your career in a fast-paced healthcare IT environment. Compass Group Australia willdeliver...

  • IT Helpdesk Support

    3 weeks ago

    City of Melbourne, Australia Milestone IT (Milestone Information Technology) Full time

    Added Wednesday 17th of September 2025 04:58:44 PM Milestone IT is currently working with a leading client who is seeking an experienced Helpdesk Support Consultant to join their dynamic IT team. This is an excellent opportunity for a motivated support professional who enjoys solving problems, working with users, and providing high-quality technical...

  • Disability Support Worker in Western Suburbs Are

    5 days ago

    Melbourne Western Suburbs, Australia Elevate Support Care Full time

    About us Elevate support care is a growing team dedicated to providing NDIS services and ensuring all participants receive the quality care they deserve. Job Title: Support Worker Location: Western Suburbs **Job Type**: Casual Job Summary: We are seeking reliable and experienced Support Workers to join our team in Melbourne Western Suburbs. As a Support...