Care Support Helpdesk Worker

6 days ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Care Support Help Desk (CSHD) Worker reports to the CSHD Coordinator. The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services. The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.

**ACCOUNTABILITIES INCLUDE**
- Completing administrative functions for children who have entered out of home care.
- Assist with day-to-day functions of the CSHD.
- Being part of the roster for the phone line and monitoring the team inbox.

**_Please open the position description to read more._**

**This role requires a Working with Children Check.**
For more information on what this means, and all other requirements, please see the Position Description.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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