Care Support Helpdesk Worker

2 weeks ago

Melbourne, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $45,000 - $60,000 per year

THE ROLE

The Care Support Help Desk (CSHD) Worker reports to the CSHD Coordinator. The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.The CSHD provides critical support activities for children in all care types with a focus of children entering care. The CSHD improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services. The Care Support Help Desk Team provide support to unallocated kinship carers, through active outreach and providing vital documentation relating to the children in their care.

ACCOUNTABILITIES INCLUDE

  • Completing administrative functions for children who have entered out of home care.
  • Assist with day-to-day functions of the CSHD.
  • Being part of the roster for the phone line and monitoring the team inbox.

Please open the position description to read more.

This role requires a Working with Children Check.

Further advice on obtaining this check can be found here:

For more information on what this means, and all other requirements, please see the Position Description.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs )

Please apply to submit your interest in this position.

  • IT Helpdesk Support

    2 weeks ago

    Melbourne, Victoria, Australia Milestone Information Technology Full time $90,000 - $120,000 per year

    Milestone IT is currently working with a leading client who is seeking an experienced Helpdesk Support Consultant to join their dynamic IT team. This is an excellent opportunity for a motivated support professional who enjoys solving problems, working with users, and providing high-quality technical support.Key Responsibilities:Provide Level 1 and Level 2...

  • Disability Support Worker

    2 weeks ago

    Melbourne, Victoria, Australia Prosper Care And Support Full time $45,000 - $65,000 per year

    At Prosper Care and Support, we're seeking enthusiastic and compassionate Disability Support Workers across Victoria.We support a wide variety of participants of all ages and genders, including people with physical, intellectual, and psychosocial disabilities. No two days are the same, and you'll have the opportunity to make a meaningful difference in the...

  • Disability and Aged Care Support Worker

    2 weeks ago

    Melbourne, Victoria, Australia Eminence Care Full time $60,000 - $80,000 per year

    About UsEminence Care is a registered NDIS and aged care provider committed to delivering the highest standard of care and support to individuals across our community. We are proud to provide disability and aged care services without compromising on quality, compassion, or dignity.Our wide range of services includes in-home assistance, transport support,...

  • Senior IT Helpdesk Technician

    4 days ago

    Melbourne, Victoria, Australia Fyfe Full time $80,000 - $120,000 per year

    Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and delivery....

  • Disability & Mental Health Support Workers

    2 weeks ago

    Melbourne, Victoria, Australia Leading Support Care Full time $104,000 - $130,878 per year

    A Support Worker plays a critical role in supporting individuals with challenges by providing practical, emotional, and social support. Their main duties typically include:Providing Emotional SupportAssessment and MonitoringCrisis InterventionCommunity OutreachReferral and AdvocacyProviding Life Skills SupportRecord KeepingEducation and...

  • Support Worker

    7 days ago

    Melbourne, Victoria, Australia My Care Match Full time $25,152 - $34,496 per year

    Are you a support worker looking for rewarding and meaningful work?If you're a caring, reliable support worker with great skills looking for more clients, apply to join our friendly team today as an independent contractor. My Care Match makes it easy to connect with clients. We take care of all of the invoicing and administration for you, offer great rates,...

  • Support Worker

    1 day ago

    Melbourne, Victoria, Australia Homage Care Full time $233,280 per year

    Apply today via SEEK or our websiteBenefitsUp to $45/hour depending on time and day of visitInsurance coverageFull flexibility over your scheduleMeaningful work to support our senior communityAbout YouYou will ideally be someone who is passionate about providing care in this sector, and you strive each day to make an impact in the lives of care recipients....

  • Technical Helpdesk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Mazda Australia Pty Ltd Full time $60,000 - $90,000 per year

    Drive Your Career Forward as a Technical Helpdesk AnalystPassionate about automotive technology? Love problem-solving and supporting people with expert technical advice? Join Mazda Australia's National Customer Support team in Melbourne and play a key role in keeping our vehicles—and customers—running smoothly.About the Role:As a Technical Helpdesk...

  • Disability Support Worker

    2 weeks ago

    Melbourne, Victoria, Australia Jaeman Support Services Full time $32,000 - $65,000 per year

    About UsJaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...

  • Finance Officer Helpdesks

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Helpdesk role answering policy, process and systems questions from both internal and external enquiriesGreat opportunity in an ongoing role to join a busy and supportive teamVPS3 salary: $79,122 to $96,073 plus superannuationAbout Us:The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to...