Premium Customer Service Executive The Star Sydney

3 days ago

Sydney, Australia The Star Entertainment Group Full time

Reporting to the Premium Guest Manager, the Premium Customer Service Executive has the responsibility of promoting The Star Entertainments Groups properties through phone calls to enhance member involvement and boost engagement This is a great opportunity to showcase your customer service skills and take the next step in your career at The Star.

**A few of your responsibilities**
- Conduct outbound calls to existing members to provide updates on their membership status and ensure customer satisfaction.
- Communicate details of ’what’s on’ including events and promotions.
- Address member inquiries and resolve concerns.
- Achieve and exceed monthly call targets.
- Maintain accurate and detailed records of member interactions and transactions in the company's CRM system.

**What are we looking for?**
- Current SELS casino license
- Proven experience in outbound communications or a similar role.
- Excellent communication skills.
- Previous hotel, hospitality experience preferable.

**What can we offer you?**
- Permanent full time opportunity
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self

**Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.**

**About us**

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always coming back for more.

**Our Culture**

The Star is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your mov**e.**

**Make your next move by clicking the link below.

  • Premium Services Executive Host The Star Sydney

    2 days ago

    Sydney, Australia The Star Entertainment Group Full time

    Our Premium Services team recognise that five-star service is not just about the games, but every touchpoint in between. They strive to be the perfect hosts and show a commitment to providing service at its absolute finest. As a Premium Services Executive Host, your core purpose will be to ensure all our Premium and VIP Guests have a positive and memorable...

  • Premium Customer Service Executive

    2 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Premium Services Executive Host

    2 days ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Premium Services Executive Host

    2 days ago

    Sydney, Australia The Star Entertainment Group Full time

    **About the role** Our Premium Services team recognise that five-star service is not just about the games, but every touchpoint in between. They strive to be the perfect hosts and show a commitment to providing service at its absolute finest. As a Premium Services Executive Host, your core purpose will be to ensure all our Premium and VIP Guests have a...

  • Premium Services Executive Host

    7 days ago

    Sydney, Australia The Star Entertainment Group Full time

    **Internal Opportunity!!** **About us** **About the role** Our Premium Services team recognise that five-star service is not just about the games, but every touchpoint in between. They strive to be the perfect hosts and show a commitment to providing service at its absolute finest. As a Premium Services Executive Host, your core purpose will be to ensure...

  • Premium Guest Executive Nsw

    7 days ago

    Sydney, Australia The Star Entertainment Group Full time

    **Premium Guest Executive NSW** The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure...

  • Premium Guest Executive

    7 days ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Premium Guest Executive Nsw

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    **Internal Opportunity!!** **About us** **About the role** As a Premium Guest Executive working in our VIP Domestic Sales and Marketing team, you will focus on implementing marketing initiatives to retain and grow The Star’s local VIP guests. Your demonstrated passion for providing excellent guest service and ability to develop and maintain key...

  • Sovereign Room Manager The Star Sydney

    1 week ago

    Sydney, Australia The Star Entertainment Group Full time

    The Sovereign Manager has the responsibility of delivering service excellence within the premium gaming areas, collaborating with all stakeholders to raise service standards, positively influencing the Premium Member Guest Experience and Visitation. The role includes taking ownership of the environment, ensuring consistency in presentation, and maintaining...

  • Guest Services Supervisor

    7 days ago

    Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Transport Department! An exciting opportunity has arisen to join our Transport Team as a **Guest Services Supervisor**! In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting. -...