Premium Guest Executive

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As the **Premium Guest Executive,** you will be reporting directly to the Guest Manager providing excellent guest service and the ability to develop and maintain key relationships increasing visitation to The Star Sydney.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver an exclusive service for our VIP members.

**A few of your responsibilities**:

- Managing a dedicated Hosting List of Local Platinum & Diamond members
- Meeting individual KPIs regarding sales budget targets and the activation of hosted members
- Maintaining and developing strong interpersonal relationships
- Representing The Star at hosted events and promotions both on and off site
- Managing member local accommodation and restaurant reservations requests

**What are we looking for**:

- Prior 2+ years Gaming / VIP Host experience
- Previous Sales / Guest Service experience in a fast-paced environment
- Strong computer, written and verbal communication skills
- Ability to speak a second language is advantageous
- Ability to work in a 24/7 environment

**About you**:
You are a customer focused and passionate individual when it comes to providing excellent guest experience. You are an empathetic individual who uses active listening skills when communicating and problem-solving issues that arise.

Your role will be pivotal in shaping the success of our premium guest experience at The Star. Join us in making a difference.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Uniform laundered and ready for you daily on property
- Five weeks of paid Annual Leave for team members who meet the definition of shift worker
- Discounted parking + other transport options
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = **Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.**

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer**by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It's your time to SHINE**

Click on the link below to make your next career move with The Star.