Guest Services Supervisor

7 days ago

Sydney, Australia The Star Entertainment Group Full time

There has never been a better time to join The Star Sydney team within our Transport Department

An exciting opportunity has arisen to join our Transport Team as a **Guest Services Supervisor** In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting.
- Please note, this role is a 12-month max term contract._

**A few of your responsibilities**
- Resolving customer queries ensuring a positive customer satisfaction
- Supervising staff & assisting with recruitment, training & development
- Building a guest focus culture within the team

**What are we looking for?**
- Previous team leadership experience
- Ability to provide world-class standards in guest service excellence
- Polished five-star grooming and professional presentation
- Flexibility to work across a 24/7 rotating roster
- Exceptional planning, organisation and time management skills
- Excellent verbal and written communication skills

**What can we offer you?**
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Rosters confirmed in advance and available direct to your mobile
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**About us**

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always coming back for more.

**Our culture**

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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