IT Field Technician

IT & TELECOMMS HELP DESK / SUPPORT BRISBANE MARYBOROUGH PERMANENT / FULL TIME
5/8/2025
Full-Time, Permanent - Brisbane or Maryborough location with travel to sites
Hands-on and remote IT support across office and manufacturing sites
Keep systems running smoothly through troubleshooting and user support
ABOUT US
Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Hyne Group is supported by its partnership with global timber processors, James Jones & Sons, bringing together a combined 320 years of family-owned sawmilling heritage.
The Group, which includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serves key sectors such as construction, garden care, horticulture and logistics. Through innovative processes and sustainable practices, the Hyne Group transforms each log into high-quality products that meet the diverse needs of our customers. This holistic approach reflects a dedication to environmental stewardship and industry-leading innovation, ensuring that every centimetre of each log turns into an opportunity for excellence.
YOUR NEXT ROLE
We are looking for a practical, people-focused IT Field Technician to join our team. Reporting to the IT Manager, you will support office and manufacturing teams across Australia and New Zealand, helping keep our technology running smoothly.
You will provide hands-on and remote IT support, set up and maintain devices, and help troubleshoot issues. This role offers variety, autonomy, and connection—whether on-site or assisting users remotely.
All our people go home in the same condition they came to work, safety before production.
Responding to IT support requests and incidents promptly, with clear communication and accurate documentation in our service desk system
Setting up and maintaining hardware, software, and devices—including laptops, printers, routers, and mobile devices.
Troubleshooting and resolving technical issues to minimise disruption across office and site teams
Performing routine maintenance, updates, and system checks to keep systems running smoothly
Supporting users with practical, easy-to-follow guidance and training
Working closely with the broader IT team to escalate and resolve complex issues
Assisting in identifying and addressing risks or recurring issues
ABOUT YOU
This role will suit someone who enjoys helping people and solving problems and who thrives in both office and manufacturing environments. Adaptability, clear communication, and a calm, practical approach are key. As a physically present, office-based position, it also offers the opportunity to work from other sites across our business—including Queensland, New South Wales, Victoria, and Perth. Travel is required approximately once per month for short visits, working closely with a supportive IT team.
Experience working with IT systems like Windows, Office 365, and Active Directory
Confidence supporting hardware and common software issues
Familiarity with tools like Intune or similar device management systems
A calm, practical approach to problem-solving
Strong communication skills and a team mindset
A current driver's licence and willingness to travel monthly
A willingness to travel to other sites approximately once a month is required. The ability to take part in the rotating on-call roster every four weeks
WHY HYNE TIMBER?
**As a Hyne Timber team member you will enjoy benefits such as**:
**We are proud to support our team members with**: Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave including 26 weeks of full pay and 52 weeks of superannuation.
Remote access - Hyne team members are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
Wellbeing programs - employee assistance program to support you and your immediate family with counselling and support as needed.
Annual salary reviews - peer and market reviewed salaries to support fairness.
Private Health Cover discounts - discounted fees & waiting periods waived.
**QUESTIONS**: If you would like to discuss the position further feel free to contact us on 0491 224 075