Customer Service Order Management Agent

6 days ago


Mount Waverley, Australia Techtronic Industries (TTI) Full time

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:

- **Lifestyle**: Hybrid working model to support flexibility.
- ** Personal Development**: Access to Linked In Learning and professional development programs.
- ** Health &Wellbeing**: Paid Parental Leave and Employee Assistance Program.
- ** Discounts &Perks**: Generous discounts on company products.
- ** Social**: Recognition programs and social events to celebrate our team’s achievements.

As an Order Management Agent, you will provide the utmost professional and prompt friendly service ensuring accurate and timely order fulfillment by processing incoming requests, managing expectations and collaborating with stakeholders to exceed customer expectations.

**What your day-today look like**:

- Accurate and timely processing of Orders retrieved from customer portals.
- Learn special order requirements as per current process and procedures for order management.
- Manage order PO errors directly with the customer via pre-determined communication methods.
- Work closely with all stakeholders internal and external to resolve any issues delaying the fulfillment of orders within the order management space.
- Ensure that you adhere to all order management process guidelines.
- Report all customer complaints and service requirements to appropriate personnel in a timely and efficient manner to minimise customer dissatisfaction.
- Meet and exceed KPI’s in relation to your department this includes but is not limited to, data accuracy, case management and order management standards.

**What you will bring to the role**:

- Accurately process orders via various channels within set KPIs.
- Learn and adhere to special order requirements.
- Manage order errors directly with customers using established communication methods.
- Collaborate with stakeholders to resolve order fulfillment issues promptly.
- Ensure compliance with legal and ethical standards in all activities.
- Meet and exceed departmental KPIs while maintaining data accuracy.

If you enjoy working in a fast-paced environment, please APPLY NOW



  • Mount Waverley, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...


  • Mount Waverley, Australia Belle Property Full time

    **Mount Waverley, VIC**: Due to growth Belle Property Mount Waverley are looking for a motivated, energetic, and determined individual who is excited about building their career in real estate. With quality training, processes, and procedures in place, this is a rare chance to develop your career with the support you need to be successful We are a boutique...


  • Mount Waverley, Australia Techtronic Industries (TTI) Full time

    **Sowho are we?** Techtronic Industries (TTI) is a global organisation and world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. TTI's portfolio includes market leading brands such as Ryobi, AEG, Hoover, Vax, Kango and Empire. We are committed to ensuring our people have a great...


  • Mount Waverley, Australia I-MED Full time

    **Job Title**: Contact Centre Agent **Company**: I-Med Radiology Network **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They...

  • Contact Centre Agent

    20 hours ago


    Mount Waverley, Australia I-MED Full time

    **Job Title**: Contact Centre Agent **Company**: I-Med Radiology Network **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They...


  • Mount Waverley, Australia Page Personnel Full time

    Be part of a great team culture - Free on-site parking **About Our Client**: Reporting to the Customer Service Manager, the main duties include, but are not limited to: - Daily processing of customer sales orders using the CRM system. - Internal liaison with logistics, warehouse, sales, and financial staff. - Issuing credits, refunds and dealing with...

  • Contact Centre Agent

    2 weeks ago


    Mount Waverley, Australia I-MED Full time

    Seeking Enthusiastic Contact Centre Agents! **Location**: Mount Waverley, Victoria, Australia **About the company**: At I-Med, quality, working together, innovation, compassion and connection are the values that define us - our people are the epicentre of this! Our Contact Centre agents are a pivotal part of our business. They provide an essential service...


  • Mount Waverley, Australia I-MED Full time

    About I-MED I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. Our Vision at I-MED Radiology is to be the most respected and trusted medical imaging specialists in the world. Our Vision is underpinned by our purpose - to save lives and reduce...


  • Mount Waverley, Australia I-MED Full time

    About I-MED I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. Our Vision at I-MED Radiology is to be the most respected and trusted medical imaging specialists in the world. Our Vision is underpinned by our purpose - to save lives and reduce...


  • Mount Waverley, Victoria, Australia Changhong Electric (Aust) PL Full time $45,000 - $60,000 per year

    CHiQ is an emerging brand of Consumer Electronics and Appliances. The products are sold through leading retailers and commercial customers.At CHiQ Australia, we care about our customers and pride ourselves on efficiency, collaboration, and initiative.We are currently seeking a motivated and professional individual to join our expanding Customer Service Team...