Manager, Franchise and Passenger

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $134,593 - $180,115

Occupation: Other

Reference: 6086

**About the Role**

The Department of Transport and Planning is seeking a skilled Manager to oversee contract and commercial management of the Franchise and Passenger Experience Modules under the MR5 tram contract. This role ensures the franchisee meets all obligations, providing expert advice and support on contract matters and drives full-value delivery of MR5 reform areas, including Franchise Module Deliverables and Passenger Experience Standards.

The Manager will prepare contractual and commercial correspondence, conduct performance reporting, track contract deliverables and other contractual commitments, trend analysis on passenger experience regime-related metrics, and may support funding bids for the Victorian State Budget. A commitment to fostering a high-performance, inclusive culture and embodying DTP’s values is essential.

This position is an excellent opportunity for a leader dedicated to enhancing public transport quality and value in Victoria.

**To access the Position Description, please click here.**

**Position Outcomes / Accountabilities**
- Project Management - Manage and oversee contract assurance, performance and reporting obligations for passenger experience, ensuring appropriate work processes and procedures are followed to effectively manage the franchise and operator contracts.
- Strategy - Lead the contract and commercial functions of the Franchise Module and Passenger Experience Module of the tram MR5 contract and develop.
- Operator Compliance - Manage assurance and performance obligations for the Franchise Module and Passenger Experience Module of the MR5 contract and develop performance data and metrics to provide regular detailed performance reporting.
- Financial Assurance - Oversee financial assurance of franchise agreement programs and payments associated with the Franchise Module Passenger Module of the MR5 contract, as well as relevant budget and escrow management.
- Contractual Correspondence and Briefings - Manage contractual correspondence and lead the preparation of briefings and other memoranda including Possible Parliamentary Questions (PPQs) Public Accounts and Estimates Committee (PAEC)'s, Ministerial Correspondences.
- Continuous Improvement - Contribute to continuous improvement, ensuring that appropriate governance, justification, documentation and record keeping are in line with the requirements of the operator agreements and other related documents.

**Key Selection Criteria**

This role is essential in leading the contract and commercial management for the Franchise Module and Passenger Experience Module of the MR5 tram contract, as well as ensuring the franchisee’s compliance with contract obligations and achieving full-value delivery of MR5 reform areas.

This role requires strong stakeholder management and influence, balancing competing needs and building consensus to meet objectives. A high level of commercial nous is required, including government contract and transaction processes and methodologies. Strong written and oral communication skills are required. Flexibility and resilience are essential as you’ll need to adapt swiftly to evolving priorities while maintaining a high-performance culture aligned with DTP’s values.

**Qualifications and Experience**

**Mandatory**
- Experience in the oversight and management of complex commercial contracts, including management of contract deliverables and customer service delivery and performance management in a live operating environment
- A strong understanding of the principles of contract and commercial management and assurance.
- Experience in working with senior leaders internally and externally.

**Desirable**
- Tertiary qualification in law, contract management, accounting or a related discipline.
- An understanding of the public transport environment would be highly advantageous.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Service.
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- We prioritise the development of a safe and inclusive culture.

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employ