Passenger Experience Coordinator

**Location**: Melbourne, VIC, AU

**Company**:metrotrain

Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field that also prides itself on being dynamic, embraces new technologies and is focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

The Metro Tunnel Project (MTP) is a transformational public transport project that will bring more trains to your suburb and reduce travel times by running the busy Cranbourne, Pakenham and Sunbury lines through a new tunnel. By untangling the City Loop, more trains can run more often across Melbourne.

We’ve finished digging twin 9km tunnels, and construction is underway on 5 new stations and testing of the new High Capacity Signalling system that will enable turn-up-and-go services.
- Metro Trains Melbourne (MTM) has an exciting opportunity for an experienced
**Passenger Experience Coordinator** to join the MTP Team.

**The Role**

We are seeking a passionate Passenger Experience Coordinator to join the Metro Tunnel Project to support the project in coordinating and planning rail replacement services to provide a safe and optimal passenger experience during planned occupations within the Metro Disruption Schedule.

This role is a
**fulltime, permanent.**:

- As an MTM employee, you will have access to free travel along the network._

**Responsibilities**
- Coordinate and support project planning for Metro Tunnel Project’s planned occupations schedule, including passenger experience outcomes, disruption managementplans, and the needed transport requirements to support Metro Tunnel’s works.
- Build strong relationships with internal and external stakeholders and to influence and negotiate outcomes that improves the passenger experience during planned occupations.
- Provide insights on previous projects and maintain all reports to streamline processes
- Support planned occupation forecasting with data analysis tools to understand patronage, financial, and transport trends.
- Ensure financial estimates for the Passenger Experience Disruption component of planned occupations
- Participate in risk assessments focusing on passenger, staff, services and facilities.

**About You**
- Experience in negotiating key outcomes whilst maintaining strong relationships with stakeholders
- Knowledge and experience in working across a multidisciplinary organisation with a range of different stakeholder groups
- Previous experience and understanding of transport scheduling (e.g., road, rail or air) will be advantageous
- Understand and implement project planning skills around cost efficiency programs, safety management and risk assessment
- Experience implementing(?) passenger experience activities
- Hold a Level 1 Train Track Awareness and Construction Induction Card (White Card), or able to obtain.

**Why Work for Metro**

**Attractive Remuneration**: Excellent pay package with laptop and mobile phone

**Career Progression**: Career development support and opportunities to learn new skills within a multi-disciplinary environment while being able to make this role your own

**Vibrant and Ambitious Team**: A diverse and collaborative team of passionate people who are dedicated to delivering projects that improve the safety and reliability of Melbourne’s rail network across the Victorian Big Build

**Benefits**:Free Myki travel across Victoria and other great corporate discounts

**Work-Life Balance and Hybrid Working**:We encourage flexibility and wellbeing; you will manage your own schedule and we will support you to thrive in your role. MTM supports flexible working arrangements.

This is a fantastic and high-profile opportunity to build on the career you have developed to date and be part of the legacy that ‘
_connects people and places for a growing Melbourne’._

**Wednesday 25th of January**
- Please note that shortlisting may commence prior to the closure date._