Passenger Services Officer

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

To complete the primary function of check in and to provide high quality customer service, to both inbound and outbound passengers and Client Airlines.

**Main accountabilities include**:

- Performing both level 1 and 2 duties when required.
- Provide the highest standard of customer service to our Airline customers by dealing with customer inquiries and monitoring customer satisfaction.
- Identifying and assist passengers with special needs, including passengers that require wheelchair assistance.
- Manage shift loads using manual handling methods, including assessing the risks associated with relocating the load, planning the relocation process and carrying out the relocation in accordance with the plan.
- Ensure compliance with regulations and policies during passenger check-in services for commercial aircraft flights.
- Accurate check-in of passengers for a commercial aircraft flight, including greeting passengers, reviewing passenger documentation, checking-in passengers using either manual or computerized processes, checking in both cabin and hold baggage and issuing of lounge invitation, where appropriate.
- Reconciliation of all coupons and excess baggage documentation against monies received and the completion of final balances at the end of the flight/shift.
- Provide assistance to transit and arriving passengers.
- Adhere to OH&S procedures and policies.
- Maintain basic situation awareness of all critical factors relevant to the safety and security of an aviation workplace by assessing situations and taking appropriate action.
- Operate various types of aerobridges to manufactures operating procedures.
- Contribute to the achievement of on time performance standards and requirements.
- Use and maintain communication systems and equipment.
- Monitor and maintain cleanliness and tidiness in the workplace.
- Administrative duties as required.
- Providing training to others below and within the level 3 skills set.
- Additional duties as requested by Passengers Services Supervisors, Trainers and/or Passenger Services Manager

**Safety, Security and Compliance**

**ALL** employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Qualifications and Experience**
- Efficient computer and typing skills.
- Professional and courteous communication skills, both verbal and written.
- High level attention to detail.
- Excellent organisational skills and the ability to multi task.
- A positive, can-do attitude.
- Ability to problem solve and complete work accurately within a fast-paced environment.
- Sound numerical skills.
- Ability to work cohesively in a team environment.
- Maintain a high standard of grooming and presentation.
- Ability to work a 7 day rotating roster without restrictions.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions