Order Management Specialist

1 week ago

Notting Hill, Australia ABB Full time

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
Customer Operations Manager

**Your Role and Responsibilities**
In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.**Join us as Order Management Specialist and you’ll support our Electrification Products business across Australia and New Zealand. In this pivotal role, you’ll be the key point of contact for both internal and external customers delivering exceptional service through technical support, order and payment assistance and claims management. You’ll collaborate closely with cross-functional teams to ensure full case ownership and drive customer satisfaction. Reporting to the Customer Operations Manager this is a fantastic opportunity to make a meaningful impact in a fast-paced, customer-focused environment.
- _Work model: hybrid. _
- Deliver excellent customer service by acting as a key liaison between customers and internal teams, ensuring timely and effective communication and support.
- Manage customer orders and requests, ensuring accuracy and efficiency throughout the order lifecycle.
- Support issue resolution and claims handling, working collaboratively with internal teams to address and resolve customer concerns.
- Maintain accurate records and contribute to process improvements by tracking key data and identifying opportunities to enhance service delivery.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

**Qualifications for the Role**
- Experience in customer service, support, or operations role, ideally in a technical or B2B environment.
- Strong communication skills with the ability to collaborate effectively across teams and engage with customers in a clear and professional manner.
- Proficient in working with SAP enterprise systems.
- Strong skills in Microsoft Excel and Power BI for data analysis and reporting are essential. Ability to interpret data and use insights to support decision-making and drive improvements.
- Skilled in Microsoft Word and PowerPoint for documentation and presentations.
- Process oriented individual, ability to identify areas of process improvements and support in continuous improvement of processes (documentation and implementation).
- Knowledge of Salesforce as CRM case management tool preferred, or other equivalent, and the ability to drive operational improvements through the use of associated analytics.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

**More about us**

Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.

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Runwhatrunstheworld

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