Supporter Care Administrator

**Job no**: 503095
**Work type**: Fixed Term
**Location**: Newstead
**Categories**: Fundraising/Foundation

Mater Foundation has a maximum-term (12 months), part-time (22.8 hours per week) opportunity for a Supporter Care Administrator based in our purpose-built offices in Newstead.

As the healthcare needs of Queenslanders grow, so does the role of Mater Foundation.

Mater Foundation is an iconic Queensland fundraising and philanthropic institution, committed to providing exceptional care through health, education and research. It meets a profoundly satisfying mission to improve the health and wellbeing of our community and to continue the Mater tradition of care and compassion.

Mater Foundation helps to underpin an extensive network of hospitals across Queensland, a world-class research institute and a nationally accredited education provider.

**Salary: Commensurate with experience plus superannuation and**access to not-for-profit salary packaging up to $15,900** +**access to many staff benefits

**What you’ll be doing**

Mater Foundation’s role is to conduct long-term fundraising programs which enable people to exercise their philanthropy in whatever form and capacity they are able. We do this in order to provide value adding funding for health, education, and research programs in healthcare at Mater; advancing the prevention and treatment of disease and improving the quality of life for people across our community.

Reporting to the Supporter Services Manager, your duties will include but not limited to:

- Develop and implement process improvements where supporter insights and feedback are sought, captured, and used to develop and enhance our fundraising programs
- Assist program managers in delivering supporter engagement activities to enhance and recognise supporter philanthropy e.g., thanking donors for their generous donations,, responding to fundraising event questions, clarifying supporter information with lottery supporters
- Assist program managers to test and refine lottery or fundraising strategies e.g., seek supporter feedback on new product design or test telemarketing scripting
- Other administration duties as required
- Conduct outbound and follow-up calls to engage and build relationships with participants, high-value donors, and lottery VIPs—offering personalised service and recognising their support

**About you**

To be successful in this role, you will bring exceptional verbal and written communication skills, a proactive and solutions-focused mindset, and the ability to think strategically delivering results while bringing energy, initiative, and care to every supporter interaction.

You will also possess the following:

- Extensive experience in customer service or contact centre environments, with a solid grasp of customer care principles, key metrics, systems, and best-practice processes
- A continuous improvement approach, listening to supporter feedback, always seeking new ways to refine workflows, uplift engagement, and improve outcomes
- Customer centric approach - innate ability to view and test what we are doing through a “supporter lens”
- Sound judgment and strong problem-solving skills, with the ability to assess and respond to real-time issues while maintaining a positive tone
- Act as conduit between supporters and program managers - work closely with and influence program managers to seek and advocate supporter needs, so we can enhance overall supporter experience
- Proven demonstrated knowledge and experience of customer experience and operational expertise (i.e., complaint handling, workflows) is highly advantageous

**Why join us?**

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- **Increase your take-home pay** with generous salary packaging options, including meal and entertainment benefits
- **Grow your career** with access to industry-leading training and professional development through Mater Education
- **Wellbeing support** through our Employee Assistance Program and on-site pastoral care teams
- **Access a range of health and wellbeing services** with a corporate discount on private health insurance
- **Exclusive discounts** across dining, retail, travel, accommodation (just to name a few)
- **Stay active** with unlimited access to discounted gyms via the Fitness Passport program
- **Convenient, discounted on-site parking**:

- **Enjoy great food** with reduced prices at our campus cafés and coffee spots
- **Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.**:

- **Access to health