Administration/office Assistant

2 weeks ago

Belmont, Australia KBA Insurance Repairs Full time

**About KBA Insurance Repairs**

As one of the most respected builders specializing in insurance repairs, KBA Insurance Repairs ensures every project is handled with the utmost diligence, from inception to completion. Our engagement with insurance companies testifies to our trustworthy approach, which we exercise by working collaboratively with all stakeholders. We prioritize transparent communication, cost-effective methods, and safety, ensuring every project’s success. Our commitment to providing top-notch quality repairs has distinguished us from the competition.

**The Opportunity**

If you are looking for a new challenge or to take the next step in your career, this could be the opportunity you have been looking for. We are looking for a confident, happy, and well-organized person to work with as an admin all-rounder. You will be responsible for all facets of managing insurance claims, from answering phones and making bookings to completing submissions and other ADHOC tasks to progress an insurance claim.

A position is available that offers a wide variety of work in a fast-paced environment, within a well-supported team. We are searching for a passionate individual who thrives on helping people. You will be dealing with customers, clients, and internal & external stakeholders.

**Responsibilities include, but are not limited to**:

- Ability to understand and interpret instructions received from insurers and direct them to the correct team for processing
- Answering and directing incoming calls
- Making bookings for 30+ assessors
- Data entry and processing of claim documentation
- Processing of documentation about submissions, contracts, and notes from Clients following KPI's.
- Manage and monitor claims at the approval stage via the operating system and provide consistent updates to internal and external stakeholders
- Ability to run multiple systems simultaneously daily
- Take accountability for the management of workload with 1-2 clients, as well as being multi-trained across various clients
- Demonstrated a methodical approach to work as a part of a fast-paced team

**Required Skills and Experience**:

- Strong organizational skills with the ability to manage workload effectively using provided tools and methods
- The capacity to maintain high attention to detail and quality under pressure, meeting time-based KPIs
- A positive and dynamic personality, with lateral thinking and reasoned decision-making abilities
- Excellent verbal and written communication skills.
- Autonomous work ethic with the ability to accurately predict monthly financial outcomes
- Capability to build rapport with all stakeholders, working cooperatively to achieve common objectives
- Proficiency in Microsoft Suite

You will be supported by a positive, diverse team, an amazing culture and be presented further career opportunities within the business. We also offer an Employee Assistance Program to you and your family.
- Please attach a cover letter and your resume outlining your experience and why you want to be our next superstar_

This is an office based role.

Pay: $50,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Overtime pay

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/02/2025
Expected Start Date: 15/02/2025

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