Customer Service and Administration Officer

1 week ago

Belmont, Australia Drake International Full time

**Customer Service and Administration Officer**
- Excellent Opportunity to work with Local Government
- 6 Month temp assignment - Full time hours
- $40 hourly rate + 10.5% super

As one of Australia's largest providers and global representatives of human resources solutions, Drake International has a proven track record of delivering on staffing solutions.

We are currently recruiting for Customer Service and Administration Officer to assist our client based in Belmont location with previous work experience in local government with immediate start.

**About the Role**:

- Ensure people are given a high level of customer service by achieving the following:

- Answering all counter and telephone enquiries politely, efficiently, and promptly.
- Quickly ascertaining whether assistance from a Technical Officer is required, to minimise disruption for routine enquiries.
- Reading all reports and documents provided for the public by the Council, including Council Minutes.
- Maintaining adequate stocks of all indexed information.
- Liaising with appropriate representatives of all the Divisions of Council to maintain an up-to-date knowledge of various Council activities.
- Assist in ensuring the efficient and effective referencing, display and storage of information and that information available to customers is up-to-date and accurate.
- Switchboard - Answer all incoming telephone inquiries and ensure the customer is redirected to the most appropriate staff member.
- Undertake a range of administrative duties for Development & Communities, including but not limited to;
- Undertake typing and processing of various reports, memorandums, correspondence.
- Assist in registering and controlling inward and outward correspondence in ECM and Pathway including assisting to develop templates, generating and distributing customer requests and undertaking searches.
- Assist in organising and maintaining Justices of the Peace contacts and rosters.
- Transmit and receipt all facsimiles for Council, maintaining facsimile records, statistical data on outgoing faxes and reconcile the Fax Activity Report.
- Prepare and register information packages for distribution to new residents on a monthly basis.
- Using the Finance One system, assist with applicable orders and requisitions.
- Assist in developing, reviewing and updating the sections policies, procedures and work instructions, monitoring workflow and conducting evaluations of work practices

**About You**:

- Minimum 2- 3 years of previous relevant local government experience, within front-line customer service, Planning, Building or Health Services Department and experience operating a Switchboard
- Excellent interpersonal, negotiation and conflict resolution skills, with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service.
- Good organisational and administrative skills, with ability to effectively prioritise multiple tasks to meet strict deadlines and complete tasks with a high level of accuracy.
- Sound research background, written communication skills and good problem solving skills with the ability to exercise initiative and good judgement.

**Benefit**:

- $40 hourly rate + 10.5% super
- Opportunity to establish your leadership skills in a new career path.

If you are interested in the role and fit the criteria. we'd love to hear from you Please click "Apply".

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