Duty Manager/floor Supervisor

7 days ago

North Melbourne, Australia Central Club Hotel Full time

Central Club Hotel

We require an experienced, customer-focused supervisor to join our team. This role ideally suits someone with a strong knowledge and passion for food, wine and customer service. As part of the core management team, we are looking for a supervisor with dining/restaurant experience.

About us:
The Central Club Hotel is a vibrant and historic venue located in the heart of North Melbourne, a stones throw away from the Queen Victoria Market. Known for its welcoming atmosphere and rich heritage, the hotel serves as a popular gathering spot for locals and visitors alike.

The Central Club Hotel boasts an extensive menu that caters to a variety of tastes. Guests can enjoy our house-made pastas and hearty pub feeds, including classic dishes like burgers, steaks, and seasonal specials, all crafted from quality ingredients. The bar proudly features a well-curated, all Australian, wine list as well as a selection of local independent craft beers.

The venue comprises the Public Bar, Dining Room, Basement cocktail bar, and multi-levelled hotel accommodation.

The team is passionate about good food, wine and customer service. We make an effort to support local suppliers and producers, and our venue is built with sustainability in mind. Our all Australian wine list needs someone with a passion for wine and an ability to recommend appropriate food pairings.

Perks of the position include:

- Working alongside seasoned professionals and hardworking, motivated individuals.
- Part time (30hr/4 days) roster with set days off. Can be worked over 5 days if desired.
- Regular staff training.
- Central location, easily accessible on public transport
- No long nights - closed by 11pm
- Pay in line with award rates

The role:

- Lead a team of floor staff in the delivery of warm and genuine hospitality
- Day to day operation of our public bar and dining room with the support of our Venue Manager and Bar Supervisor
- Building relationships with regular and local clientele
- Training, and development of floor staff
- Maintaining high levels of customer service

About you:

- You love hospitality and enjoy a fast paced environment
- Minimum 2 years experience supervising restaurant/dining areas
- Hands on and leads by example
- Generous with your time and knowledge to train team
- Someone who thrives in a busy environment which provides multiple services
- The ability to confidently recommend wine pairings
- Positive, can-do attitude
- Experience in hosting functions and events
- A professional approach with an eye for detail

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