Duty Manager

Summary

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**Hyatt Centric Melbourne**

Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

**Duty Manager at Hyatt Centric Melbourne**

Based on site in Melbourne CBD, the Duty Manager is a vital role within the Front Office Team, responsible for overseeing hotel operations, whilst ensuring all guests’ requests are met efficiently and seamlessly by creating memorable experiences
- Supervision and Support of the Front Office team, ensuring exceptional and efficient service is delivered at all times
- Assist the Front Office Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring all are upheld in the ongoing operation
- Assist in managing upsell targets, promotions and events to maximise revenue
- Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide
- Oversee our elite and VIP guests, creating effortless and unique experiences
- Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer

**Qualifications**:
**About you**:
To be successful in this role you will require the following attributes:

- Previous experience working in a Front Office Team as a Team Leader or Supervisor within a upmarket or lifestyle hotel environment
- Excellent time management skills with the ability to multi-task and keep calm under pressure
- Strong leadership skills with the ability to mentor, coach, and motivate your team members
- The flexibility to work on a rotating roster, including weekends and public holidays
- Exceptional interpersonal and communication skills along with strong service recovery skills

**Culture Statement**:
We aim to create a culture that seeks to empower our teams by creating a safe and authentic environment through supporting each other’s individuality, being open-minded and inclusive.

Our team members should always feel valued, uplifted and trusted as individuals and in their respective roles. We value flexibility through listening to, and understanding what our team members need in order to create a balance between responsibilities at work and personal life.

We believe honesty is crucial, fun is always encouraged and equality are quintessential.

**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels world wide
- Flexible work attire - no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Langlands’ Restaurant and Bar
- Investment in your career development through training, opportunities and mentor-ship
- Complimentary laundry for work related items

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt