Lending Support Administrator

2 weeks ago

Sydney Olympic Park, Australia Teachers Mutual Bank Full time

Be part of one of the world's most ethical organisations
- Excellent flexibility, work life balance and employee benefits
- 1-2 years' experience in a lending environment

**About the Role**

This role will be responsible for providing high-level support to a large National team of Lenders who serve members across various channels.

You will be key to enabling the business performance and growth by creating a member focused service, dedicated to supporting Lenders in meeting member’s needs providing a reliable and efficient operation.

**Key duties will include**:

- Managing calls received via TMBL Loans In progress queue
- Progressing loan files during Lenders absence(s)
- Liaising with members and collating any outstanding documents in accordance of the lenders requirements
- Retaining business by conducting rate reviews with members proceeding to loan variations

**About You**
- Financial Services Reform Tier 2 Accreditation - essential
- Cert IV in Finance and Mortgage Broking
- A proven understanding of lending practices and processes
- Excellent customer service skills
- High levels of attention to detail

**About Us**

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognized ethical company with profit-for-purpose as the business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named on the World’s Most Ethical Companies list nine years in a row and are the only bank in Australia to have all wholesale and retail mortgages and deposits certified as responsible by the Responsible Investment Association of Australasia.

Our employees embrace the core values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on delivering exceptional member service.

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