Inside Sales Officer

Re-Discover your potential

Pumps, Cyclones & Valves (PCV) APAC are a customer-centric team who count on our people who are innovative, who challenge conventions and who drive success for us and our customers. We seek passionate employees who excel in collaboration and innovation. Together we carry a brand of excellence, committed to a more sustainable world for all.

Contribute to a better future in a professional and global environment that allows you to discover your full potential.

Purpose of Your Role:
Prepare and coordinate PCV capital, aftermarket and site conversion proposals to the customer.

Support sales by determining customer requirements (parts interpretation), managing the customer sales order life cycle (order entry to dispatch), and ensuring enquiries and problems are resolved to deliver exceptional customer satisfaction. Pivotal role managing customer & internal departments to deliver proposals on time.

Job Scope:

- Prepare PCV Capital Proposals
- Doing preliminary capital selections as required.
- Costing (including review of BOM for local manufactured parts)
- Specifications review
- Proposal write-up
- Respond to TNCS
- Coordinate all aspects of the Sales Order Life Cycle, specifically aftermarket PCV customer enquiries and action:

- Cataloguing parts in Epicor (setting up costs, supplier, lead time, sell prices)
- Quoting non catalogue items in Epicor (upgrades, new part, rotables)- Preparing PCV handover docs (GSN, Kick off Notes) for Project Execution Team- Support internal customers (Sales/Projects/CS) for quick pricing, drawings, lead time, part number identification, supplier, stock availability etc.- Maintain costing templates.- Respond to customer queries in a timely and courteous manner using the company’s approved systems and processes, providing detailed accurate information on product, price and lead times.- In responding to customers, escalate any process, system or technical issues for resolution where necessary and expedite client orders and quotes as necessary.

What you bring
- Demonstrated experience in providing excellent customer service in a Capital Projects, Service Centre or frontline service environment and the ability to build strong customer relationships
- Demonstrated experience with Order to Delivery customer enquiries related tasks and associated data experience using an ERP Order to Delivery software program.
- Sound exposure or knowledge of the mining/ mineral processing industry is desirable
- Intermediate skills in MSOffice Suite essential and an ERP system (e.g. SAP/Epicor/ or similar system)
- Demonstrated commitment to the provision of high level quality and customer focused services.
- Excellent oral, written and interpersonal communication skills in order to work with customers, contractors and other personnel on a daily basis
- Highly developed organisation, multitasking, time management and prioritising skills with the ability to meet deadlines
- Excellent attention to detail, analytical and problem-solving skills
- Ability to work well in a team and autonomously.
- Proven ability to continued learning product technical aspects of the role

What we offer:

- Competitive remuneration package on offer.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
- Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximise your after tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Paid Parental Leave
- Access to a recognition and benefits platform.
- Involvement with community and charity initiatives.
- Annual flu vaccination.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.

No recruiters and unsolicited agency referrals please.