Dealer Technical Support

5 hours ago

Norwest Business Park, Australia Subaru Full time

**Who are we?**

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

**What is the opportunity?**

An opportunity now exists for an experienced **Dealer Technical Support** to join our team at the **Subaru Australia Head Office, based in Norwest**. In this role you work effectively within a team environment, supporting the needs of the Subaru Engineering and Technical Department, Service, Customer Relations team, Retail network and FHI Japan.

Reporting directly to the Service Operations Manager, **your duties and responsibilities will include, but are not limited to, the following**:

- Assisting the Subaru Technicians (including Master Tech Hotline) and Aftersales Mangers to diagnose and rectify product related issues.
- Coaching and mentoring the technicians when you notice trends in issues being reported so they do not re-occur
- Visiting the retailer network and provide technical support to Technicians around Australia with diagnostic, fault-finding and reporting
- Assisting in product rectification on vehicles
- Communication, recording and flagging of product issues to warranty department.
- Provide technical, testing and technical support to Engineering and Technical Department, Services, Customer Relations team and to visiting FHI engineers as required.

**About you**:

- Technical Experience in Distribution and/or in a Workshop
- Be technically competent in all areas of the modern Subaru vehicle including electronics and diagnostics.
- Have experienced reasonable exposure to the operations of vehicle service departments within a dealership environment or similar.
- Automotive technical trade qualification
- Senior or Advanced or Master Subaru Technician qualification
- A full NSW drivers licence
- Superior communication skills - verbal & written

**Why join us?**
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with **additional days off** including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Inclusion and Diversity

**We’re part of Inchcape**

By joining Subaru Australia you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers. Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community.

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