Technical Support Officer

2 weeks ago

Marsden Park, Australia ACTRON ENGINEERING PTY LTD Full time

**‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**:

- ** You grow as we grow**:

- ** We keep it**_cool_**with great benefits and passion for what we do**

**ABOUT US**:
ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That’s why we are passionate about not only what we do, but how we do it.

**ABOUT THE ROLE**:
Reporting to the Technical Support Manager, you’ll be the go-to expert for providing fast, effective technical support to our national dealer and customer network. You'll diagnose faults, troubleshoot issues, and contribute to quality reporting and new product development. Your insights will be key in shaping product improvements and training delivery across the business.

**WHAT’S INVOLVED**:

- Provide technical support for a range of ActronAir products (ducted, package, VRF, multi-room, control systems)
- Support product quality investigations and continuous improvement
- Collaborate with engineering and service teams to resolve complex issues
- Assist with on-site support and commissioning when needed

**YOU WILL NEED**:
There are a few essential tools you will need under your belt to be successful in this role:

- Cert III in Refrigeration and Air Conditioning
- Experience with advanced air conditioning controls
- Excellent verbal and written communication
- Strong organisational, problem-solving, and prioritisation skills
- Professional presentation and customer-first mindset

**WHAT WE ARE PROUD OF**:
At ActronAir, we live by our core beliefs, sharing the values of:

- One Team
- Family
- Customer Focus
- Continuous Improvement & Innovation

Working at ActronAir, you will gain access to a wide range of benefits including:

- Discounts on our products for you and your family
- A focus on wellbeing through our Employee Assistance Program and Wellbeing App
- An inclusive and accessible working environment
- Our Recognition Program and App
- Countless opportunities to grow your career.
- ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. You must have the right to work in Australia as this position is not supported by a visa sponsorship program._

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