Service Operations Specialist

**About Us**

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

**Why should you make the move to Subaru?**

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.
- Where possible, our **f**lexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with **additional days off** including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.
**What’s the opportunity?**

An opportunity now exists for an experienced **Service Operations Specialist** to join our team at the **Subaru Australia Head Office, based in Norwest**. In this role you will be supporting the Subaru Dealer network with the implementation of initiatives and programs that deliver commercial improvement in Aftersales operations.

Reporting directly to the Service Operations Manager, **your duties and responsibilities will include, but are not limited to, the following**:

- Monitoring and analysing dealer service business performance using commercial and customer experience metrics to identify key performance improvement opportunities
- Implementing national Aftersales improvement programs using project management principles, ensuring delivery to schedule and detailed measurements or outcomes
- Working directly with retailers to develop specific action plans to address opportunities
- Conducting virtual and on-site visits and training with dealer Aftersales teams
- Monitoring and ensuring dealer compliance with minimum service standards/company policies

**About you**:

- Ability to build relationships and influence others
- Extensive customer service experience
- Exposure to the management and operations of vehicle service departments within a dealership environment - desirable not essential
- Previous experience in a similar role
- Excellent communication skills
- Proficiency with MS Office suite of tools
- A full NSW drivers licence
- Relevant Tertiary qualifications in business or a related discipline within the automotive industry
- Excellent management and organisational skills together with attention to detail
- Ability to achieve structured planning and analysis
- Decision making and executional skills

Inclusion and Diversity
At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

**We’re part of Inchcape**
By joining **Subaru Australia **you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.