Administrative Officer

**ABOUT THE ROLE**:
**Summary of the role**:We are looking for a friendly professional Admin Officer with strong admin and customer service experience to join our Referral Management Centre team located in our Outpatients Department, working within an existing solid team environment at Mercy Hospital for Women, Heidelberg.
- Fixed Term Part-Time Position: Mon, Wed, Thur & Fri - 30.4hrs per week
- Duties include, but not limited to:

- Processing referrals
- Perform Reception duties by greeting / assisting patients
- Prepare patient schedules and booking appointments

**ABOUT YOU:
- Prior experience in a health setting, sound knowledge of medical terminology and hospital procedures is desirable
- Accurate transcribing referral skills and can perform basic admin tasks with efficiency
- Demonstrated time management and organisational skills
- Exceptional interpersonal skills and can effectively communicate with patients, clinicians and stakeholders
- Well-developed computer skills including Microsoft
- Able to work autonomously and mínimal supervision and as part of a team

**ABOUT US**:

- Mercy Hospitals Victoria Ltd incorporates:

- Mercy Hospital for Women, a major public hospital and specialist referral centre for obstetric, neonatal and gynaecological needs.
- Werribee Mercy Hospital, a general hospital providing comprehensive care to the rapidly growing western suburbs of Melbourne. This hospital is currently undergoing significant expansion with a number of exciting capital projects already underway and in planning.
- Mercy Mental Health provides adult mental health services across the south west Melbourne area
- Mercy Palliative Care, a community-based palliative care service offering support in the North and West Metropolitan Region of Melbourne.
- O’Connell Family Centre, one of three early parenting centres in Victoria
- Mercy Health Albury, a major provider of subacute (general) health services in the Albury-Wodonga and surrounding areas
- Mercy Care Centre Young, a 26-bed health service providing a range of outpatient, community health and aged care services for the people of Young and surrounding regions
- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women's health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

**Contact Details**
- Bic Gudic, Team Leader Outpatient Dept.

Ms Bic Gudic

8458 4692