Customer Service Officer Lvl 2

8 hours ago

Sydney, Australia NSW Department of Customer Service Full time

**Customer Service Officer**
Building Compliance
Building Commission NSW

**Grade**: Clerk Grade 3/4
**Location**: Location: Parramatta - Hybrid working arrangements with minimum 2 days in office
**Term**: Ongoing

A great Customer Service Officer opportunity has become available in Building Commission NSW Building Compliance Support Team which sits within the Building Compliance directorate.

You will be a motivated and highly organised person with great attention to detail and have the ability to effectively problem-solve and make decisions to deliver services in a high-volume, and often fast paced working environment.

Exceptional time management and task prioritisation skills are essential for this exciting role as well as business process review and improvement capabilities.

**The primary functions of this role are**:

- OC Audit Mailbox - answering enquiries in relation to OC audit ITOSOC and Building Work Levy matters

- CAS file creation and allocation to staff

- Maintaining various spreadsheets, ensuring they capture accurate information and are kept up to date

- Administration and customer service in relation Building Work Levy requests

- Maintaining tracking systems for the OC Audit team

**To be successful in this role you will demonstrate**:

- Demonstrated ability in the use of Microsoft office Suite, specifically excel and outlook and CAS

- Pride yourself on your accuracy and attention to detail

- Have excellent time management skills and the ability to manage competing demands

- Have the ability to adapt and be fluid with work style

- Work within a team environment

- You can communicate effectively

- Previous administration experience is essential

**What we need from you**
An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Grade 03/04, with the base salary for this role starting at $84659 base plus superannuation

**Closing Date: Thursday, 13 November 2025 (09:59am)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Customer Service Officer Lvl 1

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Officer - Building Commission NSW** **Grade**: 1/2 Clerk Grade **Salary range**: $75,728 - $82,329 + superannuation and leave loading **Duration**: Temporary up to November 2025 **Applications Close**:Tuesday, 15th July 2025 **Location**: Parramatta **About the team** This role is an exciting opportunity to work within the Plumbing...

  • Customer Service Officer Lvl 2

    2 hours ago

    Sydney, New South Wales, Australia myCareer - NSW Government Full time $84,659 per year

    Customer Service Officer  Building Compliance  Building Commission NSW   Grade: Clerk Grade 3/4  Location: Location: Parramatta - Hybrid working arrangements with minimum 2 days in office Term: Ongoing A great Customer Service Officer opportunity has become available in Building Commission NSW Building Compliance Support Team which sits...

  • Registry Lead Officer, Marriage Services

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Role**: Registry Lead Officer, Marriage Services **Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**: Ongoing, Full-time **Location**: Pyrmont, with an in-office presence required up to five days a week This role sits within Births,...

  • Customer Case Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    Clerk Grade: 5/6 Employment Type: Temporary 6 to 12 months, with the possibility of extension Office based role in Parramatta This role sits within the NSW Small Business Commission Division in the Customer Experience team **About the team** The Small Business Commission is an independent authority which: - Provides a central point of contact for small...

  • Customer Support Officer

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Opportunities Galore! Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service Extraordinaires with a technical IT flair. You will have the opportunity to interact with people from across our business and can go to sleep every...

  • Ict Customer Support Officer

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge. DCS is a service provider and regulator, focusing on delivering first-class...

  • Assistant Advisor, Customer Support

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

  • Senior Project Officer

    1 day ago

    Council of the City of Sydney, Australia Southern NSW Local Health District Full time

    Senior Project Officer - Collaboration (Health Manager Lvl 2) - Perm PT 💼 South Western Sydney Local Health District 📅 REQ616561 Requisition # Employment Type: Permanent Part Time, 19 hours per week Location: Liverpool Hospital, Eastern Campus Position Classification: Health Manager Level 2 Remuneration: $55.40 - $65.37 per hour About the...

  • Customer Resolution Officer

    8 hours ago

    Sydney, Australia NSW Department of Customer Service Full time

    **SNSW Grade**:7/8 **Employment Type**:Full Time, Temporary until 30 June 2026 **This role sits within the Enterprise and Risk Enablement Division in the Customer Resolution and Disputes team.** **About the team** The Customer Resolution and Disputes team was established to maintain a centralised Service NSW complaints and disputes handling structure. The...

  • Advisor, Customer and Business Care Implementation

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Customer and Business Care Implementation** **SNSW Grade**:7/8 **Employment Type**:Ongoing, Full-time **Location**:Gosford, McKell or Parramatta with 2-3 days in office as per DCS directive. **This role sits in the newly established Customer Care & Business Bureau directorate, within the Frontline Operations Team.** ***About the team** The...