Customer Service Officer Lvl 2

Customer Service Officer  
Building Compliance  
Building Commission NSW   

Grade: Clerk Grade 3/4  
Location: Location: Parramatta - Hybrid working arrangements with minimum 2 days in office 
Term: Ongoing 

A great Customer Service Officer opportunity has become available in Building Commission NSW Building Compliance Support Team which sits within the Building Compliance directorate. 

You will be a motivated and highly organised person with great attention to detail and have the ability to effectively problem-solve and make decisions to deliver services in a high-volume, and often fast paced working environment.  

Exceptional time management and task prioritisation skills are essential for this exciting role as well as business process review and improvement capabilities.  

The primary functions of this role are:

• OC Audit Shared inbox management - monitoring and distributing emails, attaching emails and documents to CAS, reviewing enquiries received for accurate team allocation 
  
• OC Audit Mailbox – answering enquiries in relation to OC audit ITOSOC and Building Work Levy matters  
  
• CAS file creation and allocation to staff 
  
• Maintaining various spreadsheets, ensuring they capture accurate information and are kept up to date   
  
• Administration and customer service in relation Building Work Levy requests 
  
• Maintaining tracking systems for the OC Audit team 

To be successful in this role you will demonstrate:

• Demonstrated ability in the use of Microsoft office Suite, specifically excel and outlook and CAS 
  
• Pride yourself on your accuracy and attention to detail 
  
• Have excellent time management skills and the ability to manage competing demands 
  
• Have the ability to adapt and be fluid with work style 
  
• Work within a team environment 
  
• You can communicate effectively 
  
• Previous administration experience is essential

If you would like to know more about this amazing role, you are encouraged to contact Alysha Alexander at   

What we need from you  
An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.  

Salary Grade 03/04, with the base salary for this role starting
at $84,659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Afrah Ahmed Saied via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday, 13 November :59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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