Technical Support Officer

5 days ago

Werribee, Australia OZCOM TECHNOLOGY GROUP Full time

**Technical Support Officer - Education**

**Position Details**
Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician (part-time or full time position available) to deliver ICT support services onsite to our Managed Service schools throughout Victoria. (metro and regional)

As a Technical Support Officer (EDU), you will be required to support our schools and corporate users onsite as part of our Information and Communication Technology (ICT) managed services. this is an opportunity to expand your IT skills in various areas (including Servers, Network Switching, iPad Management, Chrome OS, Windows, Mac OSX).

**Key Roles**:

- Working directly onsite with schools to support our managed services offering and providing technical support to staff/students/guests
- Maintain and provide user support for all Windows Desktop Computing and peripheral equipment, including Desktops, Printers, Scanners, Video Conferencing.
- Maintain and provide user support for all Apple Devices, including iMacs, MacBook’s, iPads using MDM Software
- Monitor and log incident and service requests within operations software and escalating where necessary.
- Installation of new equipment at customer sites.
- Local Area Network (LAN) Administration.
- Perform general repairs and preventative maintenance tasks
- Work under guidance of our Management Dept. and Service Delivery Manager
- Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.

**Essential Skills**:

- Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps, Papercut.
- Windows Server Technologies
- Ability to troubleshoot and fault find through systematic processes of observation and elimination.
- Able to document technical procedures and follow documentation of others.
- Handle a range of concurrent jobs and changing priorities.

**Personal Attributes**:

- Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information in order to derive appropriate solutions to problems.
- Be able to work effectively with little direct supervision.
- Methodical and effective approaches to problem solving.
- A good communicator.
- Capable of working within established guidelines.

**To Apply**

1. Applicants **must hold/obtain** a valid Working with Children Check (WWCC)

2. Applicants **must have**IT Technical Experience. (education sector preferred)

3.Applicants **MUST** be a **Australian permanent Resident**

**(please submit your interest ASAP for processing).** If shortlisted - you will be contacted

**Job Types**: Full-time, Part-time, Casual, Apprenticeship, Graduate

Pay: $27.00 - $35.00 per hour

Expected hours: 4 - 40 per week

Application Question(s):

- Do you currently hold a WWCC (Working With Children Check) ?
- are you a permanent resident of Australia?
- Please indicate total number of years you have been employed/experience in the IT industry ?
- Please indicate total number of years you have been employed and/or experience in the education IT sector ?

Work Location: In person

  • Technical Support Officer

    4 days ago

    Werribee VIC, Australia OZCOM TECHNOLOGY GROUP Full time $50,000 - $70,000 per year

    Technical Support Officer - EducationPosition DetailsOzcom Technology Group is seeking a Technical Support Officer (EDU) Technician (part-time or full time position available) to deliver ICT support services onsite to our Managed Service schools throughout Victoria. (metro and regional)As a Technical Support Officer (EDU), you will be required to support our...

  • Live Production and Theatre

    2 weeks ago

    Werribee, Australia Wyndham City Council Full time

    **Employment type**: Part Time **Hours per week**: 18 **Remuneration**_:_**_ _Band 4 salary from $78,402.48 per annum (pro-rata) plus superannuation **Locations**: Wyndham Cultural Centre, Encore Events Centre & Wyndham City Civic Centre This role is required to work across multiple locations throughout the Wyndham Municipality **About the role** As a...

  • Technical Officer, Science

    1 week ago

    Werribee, Australia Victoria University Full time

    **Be part of a team that takes pride in facilitating the learning experience for our diverse range of students**: - **Deliver high quality technical support and advice to our undergraduate and postgraduate students and teaching staff.**: - **Use your skills and experience as in a busy, vibrant and state of the art tertiary education environment. **About...

  • Facilities Assets Technical Officer

    1 week ago

    Werribee, Australia Wyndham City Council Full time

    **Hours per week**: 38 **Remuneration**: Band 5 salary from $ 86,136.96 per annum plus superannuation and a fortnightly RDO **Location**: Werribee based **About the role** We are entering an exciting period of change within the Facilities, Fleet & Depot Stores department, as we continue to develop to meet the strategic and operational needs of our growing...

  • Technical Officer Consents

    1 week ago

    Werribee, Australia Wyndham City Council Full time

    Werribee location with onsite parking - Band 4 salary of $75,802.48 plus super and a fortnightly RDO **We are Wyndham**, one of Australia’s fastest growing and most diverse cities. Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to...

  • Support Coordinator

    3 days ago

    Werribee, Australia Relyability Support Full time

    **About you** If you've always considered yourself a people person and you're looking for a rewarding role where you can help people then this role is for you! We're looking for for a team player with exceptional organisation and time management skills to join our dynamic team. To be successful in this role you will need: - A positive attitude - To be...

  • Specilaist Support Coordinator

    3 days ago

    Werribee, Victoria, Australia Infinity Support Services Australia Full time $60,000 - $80,000 per year

    Company DescriptionAt Infinity Support Services, we unlock potential rather than just delivering care. As a nationally registered NDIS provider specializing in supporting individuals with dual disabilities and psychosocial challenges, our multidisciplinary team is dedicated to turning aspirations into everyday achievements. We offer personalized support...

  • Arts Support Officer

    3 days ago

    Werribee, Australia Wyndham City Council Full time

    **Hours per week**: 22 **Remuneration**: Band 5 salary from $83,536 per annum (pro-rata) plus superannuation **Location**: Werribee based with potential for a hybrid work arrangement. This role may be required to work across multiple locations throughout the Wyndham Municipality **About the role** The Arts Support Officer role sits in the Planning and...

  • Support Coordination Team Leader

    3 days ago

    Werribee, Australia Gateways Support Services Full time

    Fantastic opportunity to join the best team in the universe! - Flexible work between our Werribee and Geelong offices - Attractive salary packaging + $49/h rates Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike...

  • Team Leader Technical Venues Services

    1 week ago

    Werribee, Victoria, Australia Wyndham City Council Full time $104,000 - $130,878 per year

    Employment type:Full time, PermanentHours per week:38Remuneration:Band 6 salary from $104,133.36 per annum plus superannuation and a fortnightly RDOLocation:This role may be required to work across multiple locations throughout the Wyndham MunicipalityAbout the roleIn this role you'll lead a team of technical staff, ensuring productions and events run...